Product Manager x2

Best Buy Canada is seeking two Product Managers, one focused on Reverse Logistics and the other on wireless technology. The roles involve leading cross-functional teams to enhance operational efficiency and improve customer experiences in their respective domains.

Responsibilities:

• Deliver on the product vision and roadmap for Reverse Logistics
• Lead an agile, cross-functional delivery team to build scalable and reliable platforms that support reverse logistics and returns operations end-to-end
• Serve as the functional domain expert in reverse logistics, connecting technical implementation with business context and operational goals
• Collaborate with internal partners and external vendors to engage, influence, and build strong working relationships
• Contribute to the broader reverse-logistics modernization journey, unlocking value from new platforms and capabilities and supporting new initiatives
• Deliver on the product roadmap for the Mobile Phone Activations product
• Partner with engineering and delivery teams in an agile environment to deliver scalable and reliable experiences that support Mobile Phone Activations end-to-end
• Partner closely with operational stakeholders to understand pain points and translate business needs into well-defined product backlog items and actionable outcomes for delivery teams
• Serve as the functional domain expert in Mobile Phone Activations, connecting technical implementation with business context and operational goals
• Contribute to the end-to-end mobile activation evolution, unlocking value from integrated carrier, financing, and fulfillment capabilities while enabling new customer and associate-led activation experiences

Requirements:

• 4+ years of experience as a product manager delivering software products in complex operational domains (retail operations, logistics, supply chain, or post-purchase experiences)
• Hands-on familiarity with reverse logistics concepts (returns, repairs, return-to-vendor, write-offs/disposition, shipping) and how these connect across systems and operations
• Experience leading cross-functional agile teams and delivering iterative value through well-shaped roadmaps, backlogs, and clear outcome measures
• Strong ability to partner with technology, business, and operations teams, translate needs into product requirements, and make effective trade-offs across scope, timeline, and value
• 4+ years of experience as a product manager delivering software products in complex, customer-facing ecosystems, ideally within telecom, retail, or transactional platforms
• Experience with telecom activation workflows, including plan selection, provisioning, and real-time transaction processing across multiple carrier partners
• Hands-on experience designing customer and front-line associate experiences, balancing self-serve capabilities with assisted selling in high-volume environments
• Experience working with systems that handle sensitive customer data (PII), with a strong understanding of privacy, security, and regulatory compliance requirements
• Strong operational mindset, with familiarity in piloting & iterations for front-line associates