Crisis Line Remote Customer Service (Massachusetts residents only) Th-Su 3pm - 7pm ET

The Samaritans on Cape Cod and the Islands is a nonprofit organization dedicated to suicide prevention and crisis support. They are seeking compassionate individuals to join their Crisis Line team as Crisis Line Associates, providing emotional support to individuals in distress through active listening and crisis intervention practices.

Responsibilities:

• Answer incoming crisis and emotional support calls from individuals in need
• Provide compassionate, non-judgmental listening and emotional support
• Assess caller needs and follow established crisis intervention protocols
• Accurately document call interactions in the organization's call management system
• Maintain strict confidentiality and professionalism
• Meet quality and performance standards related to crisis line operations
• Participate in required training, coaching, and staff meetings as scheduled
• Collaborate with supervisors and team members to ensure continuity of care and service excellence
• Support the organization's mission of suicide prevention and emotional support

Requirements:

• Must be at least 18 years of age
• High school diploma or GED required
• Massachusetts resident required
• Strong verbal communication and interpersonal skills
• Ability to remain calm, focused, and compassionate during difficult conversations
• Demonstrated sound judgment and professionalism
• Ability to maintain confidentiality and handle sensitive information appropriately
• Comfortable working independently in a remote environment
• Reliable attendance and commitment to scheduled shifts
• Basic computer proficiency and ability to learn multiple software platforms
• Experience in customer service, healthcare, social services, behavioral health, crisis intervention, peer support, or related fields
• Previous volunteer or helping-profession experience
• Experience working on a crisis line, hotline, or support line
• Bilingual language skills are a plus