Bilingual Customer Service -Temporary, Work-From Home

Navient is a leading provider of asset management and business processing solutions, helping clients in education, healthcare, and government achieve financial success. They are currently seeking temporary, work-from-home Bilingual Customer Service Representatives to provide prompt and accurate information to customers in a fast-paced call center environment.

Responsibilities:

• Providing prompt and accurate information in a courteous and professional manner to customers
• Cross trained in both call center and application processing

Requirements:

• High School Diploma or G.E.D
• Must be fluent in both English and Spanish & pass assessment
• Experience in servicing customers with professionalism, diplomacy and consideration for the customers requests or concern
• High speed internet access (Minimum 10 MBPS upload speed and 100 MBPS download speed)
• You must use a provided ethernet cord and be hard wired into your server from the router/modem. You will not be able to use Wi-Fi or a hot spot
• Cell phone
• Must be able to download an app on a Smartphone or tablet
• Private workspace or home office free of distractions and outside noise
• Excellent written and verbal communication skills
• Fast learner, ability to maintain an in-depth understanding of the training curriculum
• Excellent PC and internet navigation skills
• Efficient time management skills
• Prior experience in a high-volume call center preferred
• Detail-oriented with close attention to program compliance requirements, record keeping guidelines, and file closeout expectations
• Ability to perform mathematical operations such as calculating percentages and working with large numbers
• Ability to use analytical skills to interpret and evaluate information
• Ability to read, write, and speak English (Bilingual preferred)
• Ability to thrive in a fast-paced work environment
• Strong customer service skills and knowledge of customer service best practices
• Ability to maintain confidentiality of program information
• Proficiency with Microsoft Word, Excel, Outlook, and Internet