Senior Customer Success Manager (Central or East Coast) - Data Storage / Cloud

Qumulo is a leader in cloud data management, offering a platform that handles vast amounts of data across various environments. They are seeking a Senior Customer Success Manager to oversee the customer lifecycle, ensuring enterprise customers achieve successful outcomes and maintain long-term relationships.

Responsibilities:

• Customer Lifecycle Management: Own a portfolio of enterprise and strategic customers, driving onboarding, adoption, retention, and renewals. Drive seamless onboarding and coordinate with OEM/Channel partners, account teams, and customers to ensure successful deployments and expansions. Proactively monitor and update account health, and develop tailored health improvement plans to ensure long-term retention and prevent churn
• Value Realization: Ensure customers and partners achieve measurable outcomes and maximize value from Qumulo products, and conduct QBRs and develop success plans aligned with customer goals
• Technical Consultation: Serve as the primary technical liaison and trusted advisor. Translate complex data, storage, and cloud architecture discussions into actionable business value for C-level stakeholders and provide technical guidance to Engineering and Operation teams
• Collaboration: Partner with Sales, Product, Operations, and Engineering to resolve escalations, influence roadmap, and optimize customer/partner experience
• Partner Success: Enable and support OEM and Channel partners, driving joint success initiatives and partner-led growth
• Feedback & Advocacy: Provide customer insights and product feedback; communicate product updates and improvements to customers

Requirements:

• Strong technical aptitude in data, storage, and cloud technologies with the ability to hold deep-dive architectural discussions on data management, enterprise storage, and multi-cloud environments (e.g., AWS, Azure, GCP)
• 5+ years in Customer Success, Account Management, or Partner Success in a B2B SaaS or Cloud Infrastructure environment
• Proven success in adapting communication and presentation styles for a diverse audience, ensuring technical clarity for engineering teams and focusing on measurable business outcomes for the C-Suite
• Experience managing up to 50 enterprise accounts and OEM/Channel partners
• Strong understanding of SaaS metrics: NRR, churn, adoption, GRR, and ability to leverage data for actionable insights
• Experience with CS/CRM tools (e.g., Planhat, Gainsight)
• Located in the US Central or Eastern timezones
• Industry expertise in one of the following industry verticals: Life Sciences, Healthcare, Energy, or Financial Services