VSP Customer Service Rep - Remote

The Colorado Department of Revenue (CDOR) is dedicated to providing quality customer service and support to Colorado residents. They are seeking a customer service-oriented Contact Center Representative to assist the public with title and registration questions, ensuring compliance with legal requirements and providing guidance through various communication channels.

Responsibilities:

• Offers knowledge and guidance to counties and the general public with title and registration questions via phone, online chat or written communication
• Analyzes and evaluates application documents for compliance with Colorado Revised Statutes, federal law, Colorado Code of Regulations and administrative procedures
• Ensures proper processing and modifying of applications and issuance of titles
• Informs and advises government agencies, dealers and the general public of the requirements to apply for a Colorado Title, including motor vehicle record searches and other duties as assigned
• Provide callers with guidance related to website questions and technical support
• This position works with a team of Contact Center Representatives

Requirements:

• Two (2) years of relevant experience in Customer Service and/or Contact Center or Call Center work experience
• Experience providing exceptional customer service in a contact center and/or online; interfacing with a variety of people from many levels within an organization and community
• Data Entry including entering information into a program or database (appointments, contact information, customer records)
• Regular, daily work responsibilities utilizing software including but not limited to E-Mail, Microsoft Office and Google Suite programs
• Regular, daily work responsibilities utilizing computer systems such as scanners, printers, copiers, fax machines and other technologies
• Typing professional emails, letters, reports, briefings, forms, memoranda, etc
• Reviewing and comparing data for accuracy and completeness. Gathering specified information and compiling routine reports
• A combination of related education in Business Administration, Accounting, Public Administration, Political Science, Communications, or similar field and/or relevant experience in Customer Service and/or Contact Center work experience or similar field equal to two (2) years
• State experience in a regulatory customer service role
• Written and verbal communications skills
• Excellent Customer service skills
• Strong analytical skills
• Well-Developed organization & time management skills
• High Level of accuracy and attention to detail
• Experience working on a team
• Familiarity or experience with Google Suite
• Contact Center experience
• Prior experience and comfortability working and training in a remote setting