Manager, Solution Engineering - Industry Expansion

Gong is a company that leverages AI to revolutionize how revenue teams operate. The Manager of the Sales Engineering team for the Industry Expansion Business Unit will lead a team of Sales Engineers, collaborating with various stakeholders to drive expansion into new verticals and ensure successful customer outcomes.

Responsibilities:

• Lead a high-performing sales engineering team by applying insights gained from past experiences to ensure successful outcomes from the start
• Recruit, mentor, and empower Sales Engineers to maximize their potential and contribute effectively to team goals
• Build a team of Gong experts who possess in-depth knowledge of the platform to effectively communicate its features and business benefits to various user types
• Play an active role in training team members on new features, processes, and collateral, fostering continuous learning and development
• Foster a culture of collaboration within the Sales Engineering team and establish strong partnerships with Sales counterparts to drive revenue growth
• Develop and implement streamlined processes and create impactful collateral to support the team and enhance stakeholder engagement
• Optimize existing workflows and eliminate bottlenecks by collaborating cross-functionally with Sales, Customer Success, Support, and Product teams, ensuring smooth deal execution
• Build and maintain strong relationships with Product Marketing, Sales Enablement, Sales Operations, and Product/Engineering teams, leveraging sound judgment to meet and exceed business objectives
• Be a steward of our company culture and actively enforce our Operating Principles by embodying them in daily practices and team interactions

Requirements:

• 6-12 years of relevant sales engineering experience, including a proven track record of building and managing high-performing sales engineering teams
• Experience selling into one or more of the following industry verticals: Financial Services (Banking/Insurance/Wealth), Healthcare (including Life Sciences), Manufacturing, or Energy
• Demonstrated ability to lead a customer-facing team; including strong people management skills, and a commitment to mentoring, coaching, and employee development
• Proven experience in building a successful team from the ground up, with a readiness to roll up your sleeves and engage directly on deals, embodying our #no-royalty leadership principle
• Ability to foster trust and collaboration among team members and cross-functional stakeholders
• Strong business acumen with a deep understanding of the perspectives and priorities of revenue leaders
• Knowledge of go-to-market (GTM) sales team personas, along with essential sales workflows such as forecasting and prospecting
• Experience with sales technologies, including CRMs, cloud architecture, and telephony/web conferencing systems
• Familiarity with data flows, AI and machine learning concepts, analytics, APIs/webhooks, and JSON
• Understanding of security and privacy considerations related to SaaS systems
• Exceptional verbal and written communication skills, with the ability to convey complex ideas clearly and persuasively
• Strong interpersonal and teamwork skills, with a collaborative approach to problem-solving
• A genuine passion for technology and a commitment to innovative problem-solving