Business Inside Sales Manager

Cable One is a telecommunications company focused on connecting customers and associates to what matters most. They are seeking a Business Inside Sales Manager to lead a team of sales associates, drive performance, and ensure a strong customer experience.

Responsibilities:

• Lead and manage a team of Business Inside Sales associates to meet and exceed sales goals, revenue targets, and customer experience expectations
• Coach associates on sales skills, customer discovery, product positioning, objection handling, and closing techniques
• Drive performance through daily activity management, call reviews, one on ones, team meetings, and consistent follow up
• Monitor key performance metrics, including incremental MRC, closed won revenue, add on sales, close rate, call activity, and overall goal attainment
• Create weekly action plans and provide timely updates on team progress, performance trends, risks, and opportunities
• Partner with leadership and cross functional teams to remove obstacles, improve processes, and support business growth
• Reinforce expectations around Salesforce usage, opportunity management, notes, follow up activity, and accurate reporting
• Support the growth of ancillary products, including Tech Assist, Safe Guard, static IPs, eero, UCaaS, and other business solutions
• Help create a positive and accountable sales culture where associates are motivated, supported, and focused on winning
• Ensure the team is providing business customers with the right solutions based on their needs while delivering a strong customer experience
• Identify performance gaps and take timely action through coaching, documentation, and partnership with leadership when needed
• Stay engaged with market trends, promotions, product updates, and competitive activity to help the team sell effectively

Requirements:

• High school diploma or equivalent required
• Experience coaching and developing sales associates to meet or exceed performance goals
• Strong understanding of sales performance metrics, pipeline management, and customer follow up expectations
• Ability to lead with urgency, accountability, professionalism, and strong communication
• Strong verbal and written communication skills
• Ability to analyze performance data, identify trends, and create action plans to improve results
• Ability to work cross functionally with internal teams, including Sales, Care, Fulfillment, Operations, Marketing, and Leadership
• Strong organizational skills with the ability to manage multiple priorities and meet deadlines
• Ability to handle difficult conversations, provide clear feedback, and hold associates accountable
• Must be proactive, responsive, and able to operate in a fast paced sales environment
• A positive leadership style with the ability to motivate a team, drive change, and support company goals
• College degree preferred
• 5 years + sales leadership, call center leadership, or business sales experience preferred
• Experience using Salesforce, CRM tools, reporting dashboards, and Microsoft Office preferred