Customer Service Representative

CrossCountry Freight Solutions (CCFS) is an exceptional company focused on achieving universal prosperity with its customers and communities. The Customer Service Representative serves as the primary point of contact for customers, delivering professional support and ensuring an exceptional customer experience through various communication channels.

Responsibilities:

• Maintain a courteous, helpful, and professional demeanor in all customer interactions
• Answer incoming customer calls promptly and professionally
• Gather information from customers to generate quotes and schedule shipment requests
• Route calls and inquiries to the appropriate department or individual
• Respond to customer emails on a range of topics, including pickup cut-off times, delivery status, transit times, freight restrictions, special requests, and rate quotes
• Provide accurate, timely information regarding shipments and services
• Flag customer opportunities, concerns, or service issues to Sales staff and/or the Customer Service Supervisor
• Complete all data entry accurately and on schedule
• Collaborate with coworkers and other departments to support smooth daily operations
• Contribute to a positive, productive team environment through clear and professional communication
• Perform general clerical and administrative tasks as needed
• Complete other duties as assigned

Requirements:

• Minimum of three years of customer service experience required
• Excellent interpersonal, communication, and customer service skills
• Strong attention to detail and organizational skills
• Ability to work effectively in a team environment and under pressure
• Proficient computer skills, including data entry and general office software
• Ability to follow instructions and work independently with minimal supervision
• Knowledge of the transportation and logistics industry preferred