Customer Service Representative

Newrez is a company dedicated to making home happen by bringing together a committed team focused on customer service. They are seeking high energy, reliable professionals to join their Customer Solutions team, responsible for answering incoming calls from homeowners and providing solutions that meet their needs.

Responsibilities:

• Answering inquiries from customers regarding their home loans
• Provide solutions to questions that satisfies both our customers and Shellpoint
• Identifying customer needs and providing information that meets the homeowner’s expectations
• Provides ‘best in class’ customer service during every interaction with our homeowners
• Maintaining set performance goals
• Researching and fulfilling requests from callers
• Completing transactions initiated by customer
• Participate in continuous training to ensure you are updated on policies and procedures
• Represent Shellpoint in a positive and professional manner

Requirements:

• 1+ year(s) direct customer service experience
• Excellent communication skills and ability to work with a diverse team
• Ability to multi-task
• Ability to identify process gaps and trends
• Flexibility concerning job functions and scheduling
• Ability to maintain confidential information
• Ability to use cognitive skills to determine resolutions to customer inquiries
• Excellent work ethic and integrity
• Detail-oriented, analytical, and extremely organized
• Ability to work individually with minimal supervision
• Computer proficient with various MS Office applications and efficient typing skills
• Must become Company certified in compliance with the FDPCA
• HS Diploma or equivalent
• Preferred knowledge of using OnBase