Sr Engineer, Enterprise App Development

11:11 Systems is seeking a Senior Engineer for Enterprise Application Development, responsible for designing and supporting scalable solutions within their ServiceNow environment. This role involves hands-on development and solution architecture, partnering with business units to translate operational needs into effective ServiceNow solutions.

Responsibilities:

• Serve as a ServiceNow solution architect for assigned initiatives, helping business units define requirements, evaluate process gaps, and identify scalable platform solutions
• Lead discovery and design discussions with business stakeholders to understand current-state processes, pain points, desired outcomes, and operational dependencies
• Recommend ServiceNow best-practice solutions that balance business needs, platform standards, maintainability, security, and long-term scalability
• Translate business requirements into technical designs, including data models, process flows, integrations, automation, roles, access controls, and implementation plans
• Partner with business and technical teams to determine whether requirements should be met through configuration, custom application development, workflow automation, integration, or process redesign
• Build and maintain ServiceNow configurations, workflows, forms, scripts, business rules, UI actions, Flow Designer automation, and related platform logic
• Develop and support custom ServiceNow applications, including scoped apps, custom tables, roles, access controls, workflows, approvals, and reporting
• Support ServiceNow CSM, FSM, ITSM, CMDB, ITOM, ITAM, and PPM/SPM capabilities based on business and operational needs
• Configure, enhance, and troubleshoot Service Bridge / Service Exchange capabilities, including remote task definitions, process events, work notes, comments, and provider-consumer integrations
• Develop and maintain integrations between ServiceNow and external systems using REST, SOAP, JSON, XML, scripted APIs, and enterprise integration patterns
• Partner with business stakeholders, platform owners, and technical teams to gather requirements and translate them into secure, maintainable technical solutions
• Troubleshoot production issues related to scripting, integrations, permissions, workflows, data synchronization, performance, and workspace behavior
• Support ServiceNow releases, update sets, testing, deployments, plugin evaluations, application repairs, and platform upgrades
• Contribute to coding standards, documentation, code reviews, reusable development patterns, and continuous improvement of the ServiceNow platform
• Mentor junior developers and collaborate with Agile teams to deliver platform enhancements and backlog priorities
• Collaborate supportively with colleagues while operating in a manner consistent with 11:11’s Code of Business Ethics and Company Values
• Responsibly receive, transmit, and manage company data in accordance with company policies, work procedures, data handling requirements, and privacy practices
• Complete required compliance training, policy acknowledgements, and other duties as assigned

Requirements:

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience
• Minimum of 4 years of hands-on ServiceNow application development experience
• Ability to operate as both a hands-on ServiceNow developer and solution architect
• Experience leading business discovery sessions, documenting requirements, and recommending ServiceNow-based solutions aligned to platform best practices
• Strong understanding of ServiceNow process design, platform architecture, configuration standards, and when to use out-of-the-box functionality versus custom development
• Ability to communicate technical recommendations clearly to business stakeholders, leadership, developers, and support teams
• Strong experience with ServiceNow scripting, configuration, automation, integrations, and custom application development
• Experience with Business Rules, Script Includes, Client Scripts, UI Actions, UI Policies, Flow Designer, IntegrationHub, ACLs, forms, tables, notifications, and Workspace configuration
• Hands-on knowledge of Service Bridge / Service Exchange, including remote task definitions, process events, work notes, comments, and synchronization troubleshooting
• Experience building custom ServiceNow applications using scoped apps, custom tables, roles, access controls, flows, and application lifecycle practices
• Experience integrating ServiceNow with external systems using REST, SOAP, JSON, XML, OAuth, scripted APIs, and enterprise integration patterns
• Experience with ServiceNow CSM, FSM, ITSM, CMDB, ITOM, ITAM, PPM, or SPM preferred
• Working knowledge of JavaScript, HTML, CSS/SCSS, SQL, and modern web technologies
• Proactive, adaptable, and committed to delivering secure, scalable, and maintainable solutions
• Must be legally eligible to work in the assigned country without visa sponsorship
• Certified ServiceNow Administrator preferred; additional ServiceNow certifications are a plus