Customer Service Rep I (61582)

Frymaster is a company that designs, manufactures, and supplies commercial fryer equipment for the foodservice market. As a Customer Service Rep I, you will be responsible for monitoring customer purchase orders, processing memos, and providing support for your assigned territory while resolving order and delivery issues.

Responsibilities:

• Entering, monitoring, and tracking customer purchase orders
• Process debit/credit memos through the software system
• Logistics support/resolutions
• Providing knowledgeable customer support for assigned territory
• Maintain a good relationship with factory representatives and dealers
• Receive customer purchase orders via email for processing
• Resolves routine and basic problems and communicates solution or requested information to the customer
• Communication with outside sales team and internal departments
• May utilize a customer relationship application or database to record activities and research product information
• Work is routine or follows standard procedures
• May train or mentor less experienced CSRs

Requirements:

• High School diploma or equivalent
• 1-3 years of Customer Service experience required
• Familiar with MS Office applications; ability to operate all related equipment for the role
• Customer oriented; capable of effectively dealing with all levels of internal and external contacts
• Effective communications and interpersonal skills
• Time management skills
• Basic planning and problem solving/analytical skills
• Able to function in a fast-paced environment coping with frequent changes, delays or unexpected events
• Must be able to sit for long periods of time
• Must be able to lift 25 pounds
• Manufacturing background preferred but not required