Customer Service Fully Remote Work

AO Globe Life has been providing supplemental benefits for over 70 years, partnering with various organizations to support working-class families. They are seeking an entry-level Customer Service representative to assist clients with their benefits and provide high-quality support in a fully remote environment.

Responsibilities:

• Conduct scheduled virtual consultations with clients through Zoom
• Understand client needs and explain available supplemental benefit options clearly and professionally
• Guide individuals and families through the enrollment process step-by-step
• Maintain accurate digital documentation and follow-up communication
• Provide high-quality client service while building long-term relationships
• Participate in weekly training sessions, mentorship programs, and team development meetings
• Deliver ongoing support to ensure a positive and professional client experience

Requirements:

• Authorized to work in the United States
• Reliable high-speed internet connection
• Windows-based laptop or desktop computer with webcam capability
• Must be physically located within the United States
• Customer service, consulting, or client-facing experience is helpful but not required