Business Systems Analyst Senior – Digital Employee Experience (DEX Ops)

BAE Systems is an international defense, aerospace and security company seeking a highly technical Business Systems Analyst Senior for their Digital Employee Experience (DEX Ops) Team. The role focuses on enhancing digital platform capabilities, building predictive solutions, and integrating data to improve employee interactions with technology.

Responsibilities:

• Design, build, and maintain Nexthink Remote Actions using PowerShell to support automation, troubleshooting, self-healing, and proactive device management
• Develop Nexthink Live Dashboards and visualizations that empower Service Desk, Field Support, EUC, and Engineering teams
• Customize platform content such as metrics, campaigns, scores, packages, and experience insights
• Ensure configuration, data consistency, and standardization across the DEX platform
• Engineer automations that reduce digital friction and resolve issues before employees notice them
• Implement data-driven workflows that improve device health, performance, and endpoint stability
• Develop and maintain integrations between Nexthink and ServiceNow (including CMDB alignment, incident enrichment, workflow triggers, and automation orchestration)
• Build connectors or scripts to integrate log, telemetry, and endpoint data across systems
• Improve visibility into employee experience trends through analytics and dashboards
• Partner with Service Desk, Field Services, EUC, Networking, and other IT Ops teams to identify high-impact experience problems to automate or eliminate
• Provide technical enablement and training on platform capabilities
• Participate in DEX operational rhythms such as monthly reviews, maturity improvement sprints, and experience scorecard creation

Requirements:

• Bachelor's Degree and 4 years work experience or equivalent experience
• Strong experience writing PowerShell scripts (which will translate into Nexthink RA development, automation, device queries, workflows)
• Proficiency with Windows internals, command‑line tools, Group Policy, Active Directory, WMI, registry, services, and endpoint diagnostics
• Experience with SQL or similar query languages — ability to learn/translate into Nexthink's NQL
• Experience integrating data and automating processes across enterprise systems
• Familiarity with ServiceNow CMDB, ITSM workflows, or automation orchestration
• Demonstrated experience developing technical workflows and automation solutions
• Strong analytical, troubleshooting, and endpoint diagnostic skills
• Ability to work with large telemetry datasets
• Build dashboards and reports using Power BI, Excel, or similar tools
• Understand trends, correlations, and insights related to endpoint experience, performance, productivity, and sentiment
• Ability to translate experience issues or support-team needs into technical solutions
• Comfortable working independently in a fast‑moving, evolving environment
• Strong documentation habits and familiarity with SDLC or sprint‑based delivery
• Experience with Nexthink specifically, or any other DEX platform (e.g., Lakeside, Aternity, ControlUp, SysTrack, etc.)
• Experience with UX, UI, or DEX principles
• Experience with Experience Level Agreements (XLAs)
• Familiarity with sentiment analytics, digital friction measurement, or employee listening tools
• AI/agentic automation experience, LLM‑powered workflows, or predictive modeling concepts
• Background in endpoint engineering, system administration, or automation engineering