Staff Machine Learning Engineer, Community Support Engineering

Airbnb, founded in 2007, has grown to over 5 million hosts and aims to enhance guest experiences through innovative technology. They are seeking a Staff Machine Learning Engineer for their Community Support Products team, responsible for developing AI-driven solutions to improve customer service experiences.

Responsibilities:

• Envision, champion, and support the development of novel ML systems, product integrations, and performance optimizations to solve real-world problems
• Work cross-functionally with product, design, and other engineering counterparts to design and build efficient AI solutions for Airbnb CS products
• Learn and share the latest AI/ML technologies with the team

Requirements:

• PhD/Master's degree, preferably in CS, or equivalent experience
• 9+ years of ML engineering experience, with ownership responsibility over large-scale software systems
• Background in the design and development of AI and ML systems and services, and a deep passion for building efficient and scalable ML-powered products
• Excellent communication skills and the ability to work well within a team and with teams across the engineering, product & design organizations
• Experience with LLM driven chatbot and Agentic AI products would be a big plus