Guardian LifeRemote
Client Manager Associate - Core Market
United States of America
Full Time
4 weeks ago
$46,000 - $75,000 USD
No H1B
Key skills
Microsoft OfficeTableauSalesforceWorksite InsuranceLong-Term Disability InsuranceDental InsuranceAbsence ManagementOnline EnrollmentExperience RatingDental Network AnalysisIndustry LicensingConsultative SellingCommunicationCritical ThinkingTime ManagementNegotiationAccount ManagementSales
About this role
Guardian Life is a prominent insurance company seeking a Client Manager Associate for their Core Market Accounts Team. In this role, you will be the primary point of contact for client relationships, focusing on client retention, growth, and overall satisfaction while managing clients in the 2-99 life segment.
Responsibilities:
- Assume overall responsibility for management of clients (2-99 lives) with the objective of ensuring that client satisfaction, persistency, growth, and profitability goals are achieved
- Build strong relationships with clients and brokers/consultants
- Work closely with the respective sales team on account management strategies and positions
- Strategically managing the lifecycle of a client to drive the right solutions to their benefit needs
- Balance the needs of the client with those of the business
- Achieve yearly financial growth goals
Requirements:
- BA or BS degree preferred or equivalent work experience
- Experience in account management or sales. Group insurance experience a plus
- Strong customer service acumen
- Demonstrated success in working with brokers/consultants as well as sophisticated clients
- Ability to analyze data to influence and execute on renewal decisions along with deploying the right solutions for the client
- Consultative Selling Skills, negotiation skills, and the ability to influence and persuade
- Virtual communication, presentation, consultative selling, and relationship building skills
- Team player with ability to build relationships and effectively interact both internally and externally with people at all levels of the organization and customer orientation
- Ability to collaborate across internal teams including collaborative selling
- Strategic and critical thinking and basic math skills
- Openness to change and new ways of working across the board, but specifically including the ability to execute new strategies/tactics to drive results to maximizing current broker base
- Ability to exercise sound judgment and deal with conflict
- Ability to exude confidence and demonstrate optimism and positive attitude
- Advanced organizational and time management skills
- Must achieve required industry licensing within 90 days of date of hire and maintain license through completing Continuing Education requirements