Enterprise Customer Success Manager

Invicti is a company focused on customer satisfaction, and they are seeking an Enterprise Customer Success Manager to lead post-sales activities and ensure client satisfaction. The role involves building relationships with enterprise clients, driving customer adoption, and analyzing data to mitigate churn risks.

Responsibilities:

• Leading all post-sales activities for Invicti's customers through strong relationship-building, product knowledge, planning, and execution
• Acting as the voice of the customer
• Working cross-functionally with Sales, Marketing, Product, Engineering, and Development Teams to ensure consistent and strong customer messages are embedded within everything we do
• Retaining long-term partnerships by independently renewing and expanding successful customers
• Dominating quarterly metrics concerning customer retention, price increase, and upselling
• Establishing and overseeing customer adoption, training, and development of best practices to continually drive incremental value and return on the customer's investment
• Conducting Quarterly Business Reviews in order to drive positive customer outcomes
• Independent analysis of data in order to discover insights that drive recommendations for clients
• Tracking accounts to identify churn risks and working proactively to mitigate such risks

Requirements:

• At least 2+ years of SaaS Customer Success or Account Management experience
• A minimum of 3+ years of experience within a Customer Success, Account Management, or SaaS Sales role
• Experience building relationships with enterprise-level clients
• Familiarity with managing customer renewals and upsells
• Strong presentation, meeting facilitation, and written communication skills
• Excellent time management and organizational skills with the ability to track numerous details
• Desire to work in a dynamic start-up in which your input is encouraged in order to help craft offerings and interaction with clients
• Willingness to travel to customer locations
• If located in Austin, you need to be available to go into the office two days per week