About this role
Higharc is a VC-backed startup revolutionizing home design and construction. They are seeking an Associate Implementation Lead to manage customer configurations and home plans within the Higharc platform, ensuring accuracy and quality in project deliverables while serving as a key contact for builders.
Responsibilities:
- Translate and validate home plans, configurations, and documentation inside the Higharc platform with high accuracy and consistency
- Maintain task tracking and progress documentation to support milestone management across active implementations
- Serve as a day-to-day point of contact for builder inquiries, helping map their products and documents into Higharc-compatible settings
- Execute assigned deliverables on time and to standard, with direct accountability for your work product
- Triage and document product issues — bugs, gaps, edge cases — and escalate them clearly to the Implementation Lead and Product team
- Participate in customer on-sites and internal project reviews to build familiarity with builder environments and Higharc's implementation methodology
- Travel up to 10–20% for customer on-sites and company retreats