E-Commerce Operations & Business Analytics Specialist

ACG Go Anime is seeking a motivated and detail-oriented E-Commerce Operations & Business Analytics Specialist to support their growing retail, e-commerce, and digital marketing operations. The role involves data analysis, business intelligence, market research, and digital analytics to enhance online and in-store business performance.

Responsibilities:

• Collect, organize, validate, and analyze business, customer, and operational data
• Monitor sales performance, customer engagement, website traffic, and business growth indicators
• Prepare reports and dashboards to support management decision-making
• Conduct customer behavior analysis and identify purchasing trends and market opportunities
• Assist with forecasting, trend analysis, and performance measurement initiatives
• Participate in A/B testing and evaluate the effectiveness of operational, marketing, and website improvements
• Monitor advertising and marketing performance across multiple digital channels
• Analyze customer engagement, website traffic, conversion rates, and content performance
• Assist with SEO research, keyword analysis, and website optimization projects
• Conduct market research and competitor analysis
• Support social media content planning and evaluate performance using analytical tools and reporting metrics
• Manage and maintain product listings on Shopify and related e-commerce platforms
• Upload, organize, and update product information, specifications, pricing, and images
• Monitor and track online orders, inventory availability, fulfillment status, and shipment activities
• Assist with website content updates and product catalog management
• Support customer service activities through email, online chat, social media, and other communication channels
• Assist with daily store operations and customer service activities when needed
• Process new arrivals, inventory counts, product organization, and merchandising activities
• Maintain accurate records using Airtable, Shopify, and other business management platforms
• Support special projects, events, conventions, and operational initiatives as assigned

Requirements:

• Fluent written and verbal English communication skills
• Ability to work independently and collaboratively in a fast-paced environment
• Strong organizational and problem-solving abilities
• Comfortable learning new technologies, software platforms, and business processes
• Strong attention to detail and ability to manage multiple projects simultaneously
• Reliable transportation and dependable work attendance
• Bachelor's or Master's degree in Business Analytics, Data Analytics, Statistics, Marketing, Economics, Information Systems, Mathematics, Computer Science, or related fields
• Experience with Shopify, Airtable, Notion, ClickUp, Excel, Google Sheets, or similar business platforms
• Experience with digital marketing, SEO, e-commerce, customer analytics, ads platform, or social media management
• Experience with data analysis, reporting, dashboard creation, or business intelligence tools
• Ability to read, write, or communicate in Mandarin Chinese, Cantonese, or Japanese
• Interest in anime, gaming, collectibles, and pop culture industries