Bilingual Customer Service Coordinator - Remote

Premise Health is the nation’s leading provider of comprehensive biometric health screening services. The Bilingual Customer Service Coordinator will field in-bound calls from customers, assisting them with inquiries regarding services and website navigation, while maintaining a focus on delivering exceptional customer service.

Responsibilities:

• Determines requirements by working with customers
• Answers inquiries by clarifying desired information; researching, locating, and providing information
• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems
• Fulfills requests by clarifying desired information; completing transactions; forwarding requests
• Maintains call center database by entering information
• Keeps equipment operational by following established procedures; reporting malfunctions
• Updates job knowledge by participating in educational opportunities
• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
• May require other duties as assigned

Requirements:

• High School Diploma or equivalent
• Minimum of one year of Customer Service or Call Center experience
• Bilingual Spanish is a must!
• Excellent written and oral communication skills
• Ability to work in a structured environment and adhere to regulatory and compliance requirements
• Strong interpersonal skills; professional, courteous, friendly, and empathetic
• Strong problem-solving skills, analytical skills, and detail-oriented
• Ability to positively adjust to a rapidly changing environment
• Proficiency with MS Word, Excel and Outlook. PC literacy is also required (experience using Windows based applications preferred)
• Ability to deal with customers in a professional manner, including handling irate customers in a way that brings the interaction to a positive conclusion