Weekday AI is seeking a Level 3 / Tier 3 Network Engineer focused on data for autonomous systems. The role involves analyzing and troubleshooting enterprise networking issues while contributing to the development of AI-driven infrastructure through data labeling and classification.
Responsibilities:
- Analyze and troubleshoot complex enterprise networking issues and infrastructure incidents
- Support investigations related to network outages, service degradation, performance bottlenecks, and escalated customer issues
- Participate in root cause analysis (RCA) reviews and document technical findings
- Contribute domain expertise regarding enterprise networking environments and operational best practices
- Review and interpret network telemetry, logs, alerts, and infrastructure data
- Collaborate directly with the client team to provide technical insights that improve AI training datasets and model performance
- Help bridge the gap between real-world network operations and machine learning applications
- Provide feedback on networking scenarios, operational workflows, and troubleshooting methodologies used in enterprise environments
Requirements:
- Currently working as a Level 3, Tier 3, Senior, Lead, or Principal Support Engineer supporting enterprise network infrastructure
- Hands-on experience managing, troubleshooting, and supporting enterprise networking environments
- Strong experience with technologies such as: Network switches, Wireless access points (APs), Firewalls, Routing and switching infrastructure
- Proven experience handling: Production incidents, Final-level escalations, On-call support responsibilities, Root cause analysis (RCA), Network troubleshooting and outage resolution
- Experience supporting end-customer environments across industries such as: Retail, Healthcare, Financial Services, Manufacturing, Higher Education, Hospitality, Large Enterprise Organizations
- Strong analytical and problem-solving skills
- Excellent written and verbal communication skills
- Curiosity about machine learning, AI systems, and data-driven infrastructure operations
- Interest in understanding how raw infrastructure and operational data is transformed into machine learning inputs
- Experience working with network monitoring, observability, or operational analytics platforms
- Familiarity with automation, network operations, or intelligent infrastructure technologies