Key skills
Customer Success ManagementGlobal Account ManagementRenewal Contracts ManagementUpsell and Cross-sell IdentificationCybersecurity Industry ExperienceStakeholder Communication and PresentationTechnical Understanding of Security ProductsCRM Platform UsageResults OrientationCCRMAgileTime ManagementCollaborationCustomer SuccessAccount ManagementSales
About this role
Pentera is a leader in Automated Security Validation, helping businesses safely emulate real-world attacks to uncover vulnerabilities. They are seeking a Customer Success Manager to maintain and expand relationships with a portfolio of customers, focusing on driving value through product adoption and identifying growth opportunities.
Responsibilities:
- Operate as the lead point of contact for all matters specific to your accounts
- Establish productive and close relationships with key stakeholders at customer accounts, maintaining regular meetings (both onsite and remote)
- Represent the company at customer accounts and voice customer needs internally to ensure expectations are met
- Work closely with our Delivery Engineers to develop and execute engagement strategies
- Maintain close collaboration with our Sales and Channel teams
- Seek growth and sales opportunities within the portfolio of accounts
- Forecast and track renewals and other key account metrics
- Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
- Gather, catalog, and report customer feedback to relevant stakeholders to embed customer sentiment into product and experience development
- Develop technical understanding of the Pentera product portfolio
- Manage ad-hoc queries from customer accounts
- Record account details and customer activity within the CRM platform
Requirements:
- 3+ years of proven experience as a Customer Success Manager in a global organization, managing global accounts
- Experience managing customers in the Forbes 500
- Experience managing renewal contracts and identifying upsell and cross-sell opportunities
- Experience working in a cybersecurity company
- Demonstrable ability to communicate, present, and influence key stakeholders at all levels of an organization, including executive and C-level
- Proven ability to juggle multiple account management projects at a time while maintaining sharp attention to detail and time management
- Strong technical, analytical, and problem-solving skills
- Good interpersonal skills; a true people person who enjoys building and maintaining relationships
- Results-oriented, agile, and proactive, with the ability to work both independently and as part of a team
- Regularly travel to customer sites
- Able to work in Mountain and Pacific Timezones
- Bachelor's degree or higher