Team Manager of Customer Success

McGraw Hill is a leader in education innovation, seeking a Team Manager of Customer Success to lead a team supporting higher education institutions. This role involves managing customer relationships, driving strategy for renewal and expansion, and collaborating with sales leadership to enhance customer success outcomes.

Responsibilities:

• Recruiting, mentoring and inspiring a world-class team of customer success representatives who execute essential areas of accountability at the highest level in collaboration with Sales Leadership
• Driving strategy and alignment for renewal and expansion business supporting our 2-year and 4-year higher education institutions
• Staying informed on product needs, market conditions, promotional activities, business opportunities, sales trends, and competition strategies/activities on a regular basis in monthly reports, marketing plans, and other written communications
• Partner with district and regional sales leadership to add perspective and drive sales and customer success priorities and to help identify resources, needs, and solutions

Requirements:

• Bachelor's degree required
• 5+ years of professional experience in customer success, sales, or account management
• 3+ years of experience directly managing teams
• Experience using CRM (Salesforce, Gainsight, etc.) required
• Previous success in managing a customer success team; strong training and development skills
• Strong verbal and written communication, strategic planning, and project management skills
• Analytical and process-oriented mindset
• Proven results in quota attainment, pipeline management and strategy execution
• Comfortable working across multiple departments in a deadline-driven environment
• Active team player, self-starter, and multitasker who can quickly adjust priorities
• advanced degree in education or educational technology