Senior Manager, Engineering (DevOps, Infrastructure, and Release Engineering)

Abacus Insights is transforming how data works for health plans, aiming to make healthcare data usable for better decision-making. The Senior Manager, Engineering will lead teams in DevOps, Infrastructure, and Release Engineering, ensuring the reliability and scalability of SaaS platforms while overseeing the end-to-end release lifecycle.

Responsibilities:

• Lead, coach, and grow DevOps, Infrastructure, and Release Engineering teams across geographies
• Establish clear ownership and accountability across CI/CD, environments, and production readiness
• Conduct regular 1:1s, performance reviews, goal setting, and career development planning
• Hire, onboard, and retain senior DevOps and release engineering talent
• Foster a culture of operational ownership, blameless postmortems, and high availability
• Remove systemic blockers so teams can focus on building resilient delivery pipelines—not firefighting
• Own the release engineering strategy for a SaaS platform supporting frequent, reliable deployments
• Design and continuously improve CI/CD pipelines that support:
• Trunk‑based or hybrid branching strategies
• Automated testing gates (unit, integration, security, performance)
• Progressive delivery (feature flags, canaries, blue‑green deployments)
• Establish deployment standards, change classification, and risk levels across teams
• Reduce release toil, manual steps, and human error through automation
• Drive improvements in deployment frequency, change failure rate, and mean time to recovery (DORA metrics)
• Ensure consistent release processes across services, platforms, and cloud environment
• Proven experience implementing and operating observability for cloud‑based SaaS platforms, including metrics, logs, traces, and alerting
• Ability to integrate observability into CI/CD and release workflows to enable release confidence, faster incident detection, and reduced MTTR
• Provide technical leadership across AWS, Azure, and GCP environments
• Ensure infrastructure and delivery pipelines follow security, compliance, and cloud best practices
• Partner with Architecture and Security to enforce:
• Infrastructure as Code (Terraform, CloudFormation, ARM/Bicep)
• Secure-by-default deployments
• Policy-as-code and guardrails
• Influence architecture decisions to improve operability, scalability, and release safety
• Guide teams in designing systems that are observable, debuggable, and resilient
• Needs a leader who treats releases as a product, not a task queue
• Own production readiness standards and release go/no‑go criteria
• Ensure clear incident response processes, escalation paths, and on‑call readiness
• Lead post‑incident reviews with a focus on systemic fixes, not individual mistakes
• Partner with engineering teams to reduce operational load and deployment risk over time
• Partner deeply with Product, QE, Security, and Engineering leaders to align on release expectations
• Communicate risks, dependencies, and tradeoffs clearly to senior and executive stakeholders
• Represent DevOps and Release Engineering in customer, partner, and audit conversations as needed

Requirements:

• At least 8 years of experience in software engineering, DevOps, or infrastructure roles
• At least 5 years managing engineering managers and/or senior technical teams
• Prior hands‑on experience building and operating CI/CD pipelines for SaaS platforms
• Strong experience with AWS (primary), Azure, GCP
• Deep understanding of: Release engineering principles, CI/CD automation, Infrastructure as Code, DevOps and SRE best practices
• Experience supporting high‑availability, distributed systems in production
• Strong track record improving reliability, deployment safety, and operational maturity
• Excellent communication, decision‑making, and stakeholder management skills
• Must have hands on experience in these key tools and technologies (representative, not exhaustive list): CI/CD: GitHub Actions, GitLab CI, Jenkins, Azure DevOps; Infrastructure: Terraform, CloudFormation, ARM/Bicep; Containers & Orchestration: Docker, Kubernetes, Helm; Release & Governance: Feature flags (LaunchDarkly), change management automation; Observability: CloudWatch, Datadog, Prometheus, Grafana, OpenTelemetry; Security & Compliance: SAST/DAST tools, policy-as-code, secrets management
• You hold relentlessly high bar for release quality and operational safety
• You know when to slow down to move faster later
• You can say “no” to unsafe releases—and explain why with credibility
• You lead calmly during incidents and decisively after them
• You model accountability, empathy, and engineering excellence in equal measure