SRE Engineer / Site Reliability Engineer Specialist

NTT DATA North America is a leading global innovator of business and technology services. They are seeking an SRE Engineer / Site Reliability Engineer Specialist to manage observability and drive incident response, ensuring reliability and performance improvements across their platforms.

Responsibilities:

• Own and manage observability using New Relic (APM, infrastructure monitoring, dashboards, alerting)
• Define and implement SLIs/SLOs and alerting strategies
• Drive incident response, root-cause analysis (RCA), and post-mortems
• Administer GitHub Enterprise (repos, branch protections, access control)
• Design and maintain GitHub Actions CI/CD pipelines for Java/.NET applications
• Support engineering teams with build, deployment, and pipeline reliability improvements
• Contribute to code quality and security practices in CI/CD pipelines
• Troubleshoot issues across application, infrastructure, and CI/CD layers
• Drive continuous reliability and performance improvements
• Leverage or support adoption of AI/automation in SRE workflows (alerting, incident triage, or productivity tools like Copilot)

Requirements:

• 8+ Years required in SRE platforms
• 5+ years of Hands-on experience with New Relic (or similar APM tools)
• 5+ years of Strong understanding of SRE practices (SLI/SLO, alerting, incident management)
• 5+ years of Experience with GitHub Enterprise and GitHub Actions
• 5+ years of CI/CD pipeline experience for Java or .NET applications
• 5+ years of Strong Experience in troubleshooting and root-cause analysis skills
• 5+ years of Experience supporting production workloads (application + infrastructure)
• Basic exposure to AI-enabled tools (e.g., GitHub Copilot, observability insights, or automation tools)
• Advanced New Relic capabilities (synthetics, dashboards, query/SQL monitoring)
• Experience with JFrog Artifactory and/or Xray
• SonarQube integration for static code analysis
• GitHub Advanced Security (CodeQL, Dependabot, secret scanning)
• Experience supporting Angular or multi-stack pipelines
• Exposure to network monitoring
• Hands-on use of AI/ML for SRE or DevOps automation (alert noise reduction, anomaly detection)
• GitHub Copilot usage or governance
• Exposure to ServiceNow ITOM (event mgmt, CMDB, discovery)
• Experience with Databricks CI/CD pipelines
• Familiarity with AIOps concepts (predictive alerting, intelligent incident response)