Manager, SMB Sales

Mews is transforming the hospitality industry with a platform that enhances hotel operations and guest experiences. They are seeking an SMB Sales Manager to drive revenue growth, lead the sales team, and shape strategies for market presence in North America.

Responsibilities:

• Lead and mentor the sales team, ensuring alignment with company objectives and repeatable, predictable revenue growth
• Oversee and manage the day-to-day operations of the SMB sales team and your territory
• Own and drive the revenue target, developing and executing sales strategies to achieve and exceed goals
• Set the standard for how the team uses AI day to day: account research and pre-call prep, drafting personalised outbound, summarising calls, and surfacing next-best-actions, so reps spend more time selling and less time on admin
• Use AI-assisted pipeline and forecasting tools to pressure-test deal health, spot risk early, and make weekly forecasts more accurate, not just faster
• Coach reps to use conversation intelligence (call recording and analysis) to self-review and improve, and use those insights to make your 1:1s and deal reviews sharper
• Embed responsible, on-brand AI use into the team's playbook, knowing where AI adds genuine leverage and where the human relationship has to lead
• Partner with RevOps and Enablement to test, adopt, and scale new AI tooling, feeding back what works so it becomes part of the repeatable motion
• Monthly travel as needed across your East Coast territory and to customers and prospects further afield
• Represent Mews at industry events and conferences
• Meet with customers and prospects alongside your team

Requirements:

• Experience leading full-cycle SMB sales teams, building outbound pipeline, and converting inbound demand into revenue
• Deep regional expertise and a strong presence in the US market, with established networks across the East Coast
• AI fluency in a sales context: comfortable using AI for prospecting, research, personalised outreach, call summaries, and pipeline analysis, with a clear point of view on where it adds value and how to roll it out to a team without losing the human touch
• A strong commitment to process, consistently upholding SLAs and CRM best practices
• Strategic thinking and cross-functional collaboration skills, with the ability to turn go-to-market strategy into action
• A customer-first mindset and a leadership style rooted in motivation, accountability, and advocacy
• Hospitality or hotel tech experience is required