Project Manager, Centralized Access

Oregon Health & Science University is Oregon's only public academic health center, known for its groundbreaking research and training of healthcare professionals. They are seeking a Centralized Access Improvement Partner responsible for auditing quality, standardizing workflows, and managing improvement initiatives across centralized access operations.

Responsibilities:

• Monitors and audits quality metrics and clinical workflow compliance across Connected Care Center, Incoming Referral Center, and Ambulatory Access Services
• Establishes and maintains quality standards, performance benchmarks, and key performance indicators for centralized access operations
• Analyzes quality data to identify workflow gaps, process bottlenecks, and performance issues before they escalate
• Develops and implements quality improvement initiatives and corrective action plans
• Designs and implements standardized workflows and best practices across centralized access operations
• Partners with operational teams and clinical leaders to redesign processes for efficiency and quality
• Identifies process redundancies and proposes solutions that reduce wait times, improve access, and enhance customer satisfaction
• Documents current-state processes and develops future-state workflow improvements
• Facilitates process improvement meetings and kaizen events to drive continuous improvement
• Project-manages the onboarding of clinics and departments as they transition into centralized access operations
• Develops structured transition plans, implementation timelines, and project charters for new centralization projects
• Coordinates with Access Transformation and Centralized Operations leadership to ensure clean handoffs and successful transitions
• Tracks project milestones, deliverables, and budgets; communicates progress to stakeholders
• Conducts training needs assessments and works with Training & Staff Development to support onboarding
• Builds playbooks and procedural documentation that standardize the approach to centralizing new clinics and departments
• Captures lessons learned from each centralization project and incorporates them into updated playbooks
• Maintains documentation that allows future centralization projects to be executed consistently and predictably
• Works cross-functionally to ensure playbooks reflect best practices and operational realities
• Other duties as assigned

Requirements:

• Bachelor's degree in business administration, Healthcare Management, Management, Project Management, or related field; or equivalent combination of education, training and experience
• 3+ years of project management experience in healthcare operations or ambulatory care settings
• Strong understanding of healthcare access, scheduling systems, and ambulatory workflow processes
• Demonstrated ability with process improvement and workflow redesign initiatives
• Project Management and Planning – ability to develop comprehensive project plans, timelines, and budgets; coordinate multiple initiatives concurrently
• Strong analytical and data interpretation skills – ability to use data to identify workflow gaps, quality issues, and improvement opportunities
• Excellent written and verbal communication – ability to clearly present findings, recommendations, and project status to clinical and operational leaders
• Ability to work collaboratively across functional areas, departments, and organizations
• Problem-solving and critical thinking with ability to handle complex access and operational issues
• Proficiency with Microsoft Office Suite and project management tools
• Lean/Project management training
• Project management experience in healthcare centralization initiatives or large-scale system implementations
• Experience supporting multiple ambulatory clinics or departments within an academic health system
• Epic or similar EHR system knowledge – experience with template configuration, workflow design, or system optimization
• Previous experience with centralization, integration, or consolidation projects in academic health systems
• Project Management Professional (PMP), Certified Quality Manager (CQM), or healthcare quality certification (CPHQ)
• Process improvement methodologies – Lean, Six Sigma, or continuous improvement frameworks (APICS, ASQ training preferred)
• Epic Certified