ADS Business Analyst II

Texas Health and Human Services is focused on building strengths in families and communities to ensure the safety and well-being of children and vulnerable adults. The ADS Business Analyst II will perform complex business analysis work, which includes gathering and documenting user requirements, analyzing business processes, and providing support throughout the systems development life cycle.

Responsibilities:

• Gathers, analyzes, and documents user requirements, business processes, and problems to automate or improve existing systems; elicits and documents business needs for new systems
• Works with business stakeholders to understand their technology needs and issues in performing their day-to-day work
• Conducts work sessions with users and project team members to document requirements, develop user cases, and/or technology solutions
• Analyzes program policies and procedures to determine their effect on automated systems and system functional areas
• Analyzes existing program business processes, identifying areas for improvement, and recommending automated solutions to optimize efficiency and effectiveness
• Examines program policies and the impact on specific areas within automated systems to pinpoint any areas where policies create unintended consequences
• Serves as a liaison by providing consultation, documentation, and direction to other areas with regard to analysis, design, configuration, testing, and policy implementation within all systems
• Participates in consultation activities, including designing, configuring, testing, tracking project progress and systems implementation
• Collaborates with IT teams to translate business requirements into system designs and configurations, ensuring alignment with business goals
• Develops and/or reviews complex system documents to convey business requirements and support efficient system design
• Creates, edits, and maintains technical documentation for current and future applications e.g., technical reference manuals and production control manuals
• Reviews a system of design documents to ensure they meet the required business standards for clarity, accuracy, and completeness
• Develops, documents, and revises system design procedures, test procedures, and quality standards
• Creates and maintains comprehensive procedures documenting business processes, system requirements, and testing results, ensuring quality standards are achieved
• Utilizes technical expertise and develops, documents and validates the systems design functionality and reliability
• Monitors the maintenance and enhancement of routine computer systems to ensure proper functionality
• Participates in systems analysis to support defect resolution and propose application design solutions
• Performs systems preventive and post-implementation maintenance and proactive monitoring ensuring the systems’ proper support, functionality and longevity
• Participates in user acceptance testing and testing of new system functionality
• Participating in testing and quality assurance activities to ensure that systems meet the defined requirements and perform as expected
• Communicates their test findings to the development team and accurately assess the system’s suitability for its intended purpose
• Facilitate the service request life cycle through customer-related service request responses, business requirements coordination, technical specifications and related artifacts review, and monitors system integration and user acceptance testing prior to implementation
• Monitors the service request life cycle, customer feedback and release activities, monitoring testing with existing systems and resolving defects found prior to the implementation phase
• Assists with scheduling go-live activities and continues monitoring and supporting to address any ongoing issues or concerns
• Identify a project’s potential risks and difficulties and design strategies to mitigate or avoid them
• Performs gap analysis and creates story maps, recommending solutions to business processes
• Pinpoints and prioritizes user stories based on user requirements and system design, ensuring business needs met in a timely manner
• Performs related work as assigned

Requirements:

• Knowledge of software development life cycle and systems development life cycle concepts; business and management principles involved in strategic planning, resource allocation, leadership technique, production methods, and coordination of people and resources; and project management principles and practices
• Skill in business analysis methodologies; in analyzing and evaluating complex information technology applications, policies, and issues; and in developing creative and workable solutions to complex problems and issues
• Ability to analyze and interpret technical information, including regulations, policies, and automation system documentation/specifications; to communicate in writing; to translate user/business needs into a technical style; to communicate technical instructions to system users; to analyze, evaluate, and integrate business rules into system requirements; to exercise sound judgment in making critical decisions; and to communicate effectively
• Knowledge of the Business Analysis Body of Knowledge (BABOK)
• Knowledge of information gathering techniques with demonstrated experience for developing findings and recommendations from data collection
• Knowledge of Software Development Life Cycle (SDLC) and Project Management Life Cycle (PMLC) methodologies; high-level system design methodologies and techniques (entity/relationship models, data/process flow diagrams); object-oriented programming and of programming client/server applications
• Knowledge of 508 compliance and accessibility standards established by the Americans with Disabilities ACT (ADA)
• Knowledge of office productivity software including Microsoft Office Suite to include MS Word, Excel, PowerPoint, MS Project, SharePoint, Visio, and/or SQL
• Skills in analyzing business processes and developing business cases for new or modified customer-related products and services
• Skills in meeting facilitation and presentations for meetings involving cross functional teams and including external stakeholders
• Skills in problem solving with project issues and risks, and with software and network systems
• Skills in using office productivity software including Microsoft Office Suite to include MS Project, SharePoint, and Visio
• Skills with demonstrated experience in documenting technical and business concepts and conclusions orally and in writing
• Ability to understand programming concepts, operating systems, and/or networking
• Ability to collaborate with other members of formal and informal groups to reach common missions, vision, values, and mutual goals
• Ability to communicate with all team members and stakeholders; technical teams and customers; work in a team setting
• Ability to manage multiple tasks, projects, and priorities
• Ability to analyze and interpret program and technical information including regulations, policies, and business rules to aid in DFPS IT program goal and priority setting
• Ability to work in a fast-paced, deadline-driven environment
• Graduation from an accredited College or University is preferred. Experience can be substituted for education requirement
• Two years' experience in at least one DFPS Program area with thorough knowledge of DFPS programs, policy, or use of DFPS internal application is preferred
• Access or SQL experience is preferred
• Knowledge of Case Management applications a plus but not required
• Knowledge of Texas Project Delivery Framework preferred