Senior Product Designer, Logistics

Stord is The Consumer Experience Company, powering seamless checkout through delivery for today's leading brands. They are seeking a Senior Product Designer who will own the design for Stord's Order Management System and AI-powered features, focusing on creating user-friendly experiences for complex systems.

Responsibilities:

• Own OMS & AI Surface Design • Design experiences across the full order lifecycle for Stord’s Order Management system: routing, exception handling, fulfillment, inventory management and more
• Design rule-management surfaces (Automations) that give operators real control over decisions at scale
• Own AI tooling for brands across Stord: across chat, feed, search and agentic workflows
• Create human-in-the-loop UX patterns: escalation flows, confidence indicators, and insight driven dashboards
• Design for power users in data-dense environments where speed and precision matter
• Champion the User and Inspire the Team • Research with order managers, CS agents, and ops leads to understand how they navigate complex order states, inventory management and fulfillment at scale
• Translate AI orchestration complexity into design narratives that make engineers and data scientists care about UX outcomes
• Build empathy across the org for operators managing hundreds of simultaneous orders under AI-assisted pressure
• Drive Rapid Design Iteration • Leverage AI design tools for quick prototyping and design exploration to accelerate velocity
• Create high-fidelity prototypes that validate concepts before engineering investment
• Iterate based on usability testing, A/B test results, and consumer feedback
• Balance design perfection with shipping velocity - deliver great experiences quickly
• Establish AI Design Patterns • Define and document Stord's UX standards for AI-assisted operations: how intelligence is surfaced in Feed, how Chat responses translate to UI actions and more
• Build design system components for AI-native workflows — generative response cards, confidence signals, one-click resolution patterns, and agentic trigger builders
• Partner with data science and engineering to ensure model outputs are structured in ways that support clear, actionable UI — not the other way around
• Collaborate and Measure • Define success metrics for your designs tied to conversion, completion rates, and satisfaction scores
• Conduct usability testing to validate design decisions with real consumers
• Analyze behavior data to identify friction points and optimization opportunities
• Continuously refine experiences based on performance data and user feedback

Requirements:

• 6+ years of product design experience with experience designing AI tools and B2C or B2B experiences
• Multi-platform design - Experience creating responsive experiences across mobile, tablet, and desktop
• User research skills - Proven ability to conduct user interviews, usability testing, and translate insights into design
• Modern design tools - Advanced proficiency in Figma, literacy and practices for integrating various AI tools into the design process, with appetite to ramp up as new tools evolve
• You've designed logistics or fulfillment applications and/or AI teams before
• You have experience designing white-label or multi-tenant applications that adapt to brand guidelines
• You've worked in fast-paced startup or scale-up environments with rapid iteration cycles
• You have a portfolio showing measurable improvements in conversion, completion, or satisfaction metrics
• You've successfully influenced engineering teams to care deeply about user experience
• You understand accessibility standards and design for inclusive experiences