Senior Business Analyst

Manulife is a leading international financial services provider, and they are seeking a Senior Business Analyst to drive operational excellence and deliver innovative solutions. This role will involve partnering with cross-functional teams to improve processes and support technology-enabled transformation.

Responsibilities:

• Partner with stakeholders to deliver customer-centric solutions that improve end-to-end purchase experiences
• Apply agile principles to manage requirements, prioritize work, and adapt to evolving business needs
• Investigate operational challenges, analyze complex processes, identify inefficiencies, and recommend data-driven improvements
• Develop clear and actionable business requirements and user stories for system enhancements and new product implementations
• Collaborate with technology teams to integrate AI-driven tools that optimize processes, workflows, and decision-making
• Coordinate testing and implementation plans to support successful delivery of enhancements
• Act as a mentor and technical expert, guiding junior team members and promoting best practices
• Share knowledge and foster collaboration across business units to support consistency, scalability, and alignment with business objectives

Requirements:

• Bachelor's degree or equivalent experience
• 5–7 years of progressive business analysis experience
• Strong understanding of financial services operations and customer experience principles
• Experience with agile methodologies and tools, such as Scrum or Kanban
• Excellent communication, facilitation, and stakeholder management skills
• Strong analytical and problem-solving skills with a focus on delivering measurable outcomes
• Ability to influence and negotiate to meet project objectives in a dynamic environment
• Ability to manage multiple priorities in a fast-paced environment and work independently or collaboratively within cross-functional teams
• Familiarity with AI technologies and their application in business process improvement
• Familiar with intelligent document processing and Power Bi
• Experience contributing to new technology, system enhancement, or process transformation initiatives
• Ability to understand the broader organizational impact of process changes and align recommendations to long-term goals
• Demonstrated adaptability across diverse processes, departments, and business priorities
• Proven ability to lead, inspire, and motivate teams toward process improvement initiatives and measurable results
• Experience collaborating with internal and external partners to achieve strategic goals