Customer Service Specialist - Remote

Stanley Black & Decker, Inc. is a global leader in tools and manufacturing, and they are seeking a Customer Service Specialist to support their operational rhythms. The role involves answering customer inquiries, processing orders, and assisting in training new employees to ensure high levels of customer satisfaction.

Responsibilities:

• Process customer and internal requests in a positive and professional manner, while adhering to Stanley Black & Decker’s Code of Business Ethics
• The ability to spend an average of 4 hours a day answering incoming calls and execute outgoing calls in support of customers, Sales, and supplier and peers in a timely manner to ensure a high level of customer satisfaction
• Assist the team and help other members to increase their knowledge and overcome roadblocks
• Process returns, replacement orders, customer requests for literature/information/technical support/order status and pricing
• Process shipment inquiries including, but not limited to, freight calculations, expedite orders, return authorizations, and delays
• Enter credit card transactions while ensuring accuracy
• Ability to learn/recognize multiple brands of equipment for industrial applications
• Maintain working knowledge of company products, policies, services, and procedures
• Other duties as assigned

Requirements:

• High School Diploma/GED
• Minimum 3+ years of Customer Service role
• Self-starter with ability to work independently
• Proficient in Microsoft Office with emphasis on Word, Excel, and Outlook
• Strong communication skills – written and verbal
• Strong attention to detail and organizational skills
• Commitment to Customer Service
• Patience and a positive work attitude
• Occasional travel for onsite trainings required
• SAP and SalesForce experience preferred