Developer Success Engineer

LiveKit is seeking a Developer Success Engineer who is passionate about supporting developers and advocating for customers. The role involves working directly with developers, fixing bugs, writing code, and ensuring customer success on the LiveKit platform.

Responsibilities:

• Support and work directly with developers, teams, and companies building with LiveKit, both commercially and in the community
• Triage, file, and fix bugs, respond to support tickets, write sample and production-quality code, update documentation and author technical guides in service of customers
• Regularly meet or follow-up with LiveKit customers to ensure their continued success on the platform
• Collaborate closely with Sales, BD, and Partnerships teams on strategy and support them in customer conversations

Requirements:

• You are an engineer
• You don't mind reading more code than you write
• You're a natural teacher
• You find joy in helping others learn and succeed
• You can break down complex concepts in a way that's easily understood by others
• You have excellent spoken and written English
• You enjoy learning new programming languages (quickly) and prototyping
• You've literally done this before
• You have experience working with a community of developers
• You have contributions to OSS
• You've built something with LiveKit
• In those school group projects, you did most of the work (:sigh:)
• You're multilingual — LiveKit has users around the world