Customer Service Representative (WFH)

Spade Recruiting is a growing organization committed to helping individuals and families access valuable benefit programs through exceptional customer service. They are seeking professional and customer-focused individuals to join their remote team as Customer Service Representatives, where the main responsibilities include assisting members with inquiries and providing support in a remote work environment.

Responsibilities:

• Respond to member inquiries by phone, email, and video
• Provide friendly, professional customer support
• Explain available processes and next steps clearly
• Schedule and confirm virtual appointments
• Assist members with basic digital forms and information updates
• Maintain accurate and organized client records
• Follow up with members as needed to ensure a positive experience
• Deliver excellent customer service in a remote work environment
• Participate in training sessions and team meetings

Requirements:

• Strong verbal and written communication skills
• Friendly, professional, and customer-focused attitude
• Strong attention to detail and organizational skills
• Self-motivated and able to work independently
• Comfortable using computers and online communication tools
• Willingness to learn and grow professionally
• High school diploma or equivalent
• Previous customer service experience is an asset