Key skills
Communication
About this role
Position Summary
We are seeking an experienced AV Technician to support the daily audiovisual technology needs of our organization. This role is responsible for delivering high-quality end-user support, assisting with the installation and configuration of AV equipment, performing break/fix maintenance, and providing operational support for internal meetings and events. The ideal candidate is service-oriented, technically proficient, and capable of thriving in a fast-paced corporate environment.
Key Responsibilities
Provide first-line support for audiovisual systems, meeting room technology, and related end-user issues
Troubleshoot and resolve AV hardware, software, and connectivity issues in a timely manner
Assist with the installation, setup, configuration, and testing of AV equipment and systems
Ensure meeting rooms and AV spaces remain organized, functional, and ready for use
Perform routine break/fix maintenance and basic repairs on AV devices and infrastructure
Support internal meetings, presentations, and company events by preparing, operating, and monitoring AV equipment as needed
Conduct pre-event room checks to ensure all technology is functioning properly and rooms are fully prepared
Respond to service requests promptly and professionally, ensuring a high level of customer satisfaction
Escalate complex technical issues to senior AV staff, IT teams, or external vendors when appropriate
Maintain inventory of AV equipment, accessories, and spare parts
Document support procedures, service activity, and equipment status accurately
Adhere to company safety standards, operational procedures, and technical best practices
Qualifications
High school diploma or equivalent required; technical certification or associate degree preferred
3 5 years of experience in AV support, IT support, event technology, or a related field
Solid knowledge of audiovisual systems, including displays, projectors, microphones, speakers, video conferencing platforms, and control systems
Experience supporting conference rooms, training rooms, or corporate event spaces
Familiarity with platforms such as Microsoft Teams, Zoom, and Webex
Basic understanding of signal flow, structured cabling, and AV rack equipment
Experience troubleshooting cabling, connectivity, and device compatibility issues
Ability to quickly learn and support new technologies and tools
Strong customer service, interpersonal, and communication skills
Strong organizational skills and attention to detail
Ability to lift and move AV equipment, including video displays and related hardware, up to 50 pounds, with or without reasonable accommodation
Flexibility to support occasional early morning, evening, or special event schedules
Preferred Qualifications
Experience using ticketing systems or service management tools
AVIXA CTS or CTS-I certification
Relevant manufacturer training and certifications
We are seeking an experienced AV Technician to support the daily audiovisual technology needs of our organization. This role is responsible for delivering high-quality end-user support, assisting with the installation and configuration of AV equipment, performing break/fix maintenance, and providing operational support for internal meetings and events. The ideal candidate is service-oriented, technically proficient, and capable of thriving in a fast-paced corporate environment.
Key Responsibilities
Provide first-line support for audiovisual systems, meeting room technology, and related end-user issues
Troubleshoot and resolve AV hardware, software, and connectivity issues in a timely manner
Assist with the installation, setup, configuration, and testing of AV equipment and systems
Ensure meeting rooms and AV spaces remain organized, functional, and ready for use
Perform routine break/fix maintenance and basic repairs on AV devices and infrastructure
Support internal meetings, presentations, and company events by preparing, operating, and monitoring AV equipment as needed
Conduct pre-event room checks to ensure all technology is functioning properly and rooms are fully prepared
Respond to service requests promptly and professionally, ensuring a high level of customer satisfaction
Escalate complex technical issues to senior AV staff, IT teams, or external vendors when appropriate
Maintain inventory of AV equipment, accessories, and spare parts
Document support procedures, service activity, and equipment status accurately
Adhere to company safety standards, operational procedures, and technical best practices
Qualifications
High school diploma or equivalent required; technical certification or associate degree preferred
3 5 years of experience in AV support, IT support, event technology, or a related field
Solid knowledge of audiovisual systems, including displays, projectors, microphones, speakers, video conferencing platforms, and control systems
Experience supporting conference rooms, training rooms, or corporate event spaces
Familiarity with platforms such as Microsoft Teams, Zoom, and Webex
Basic understanding of signal flow, structured cabling, and AV rack equipment
Experience troubleshooting cabling, connectivity, and device compatibility issues
Ability to quickly learn and support new technologies and tools
Strong customer service, interpersonal, and communication skills
Strong organizational skills and attention to detail
Ability to lift and move AV equipment, including video displays and related hardware, up to 50 pounds, with or without reasonable accommodation
Flexibility to support occasional early morning, evening, or special event schedules
Preferred Qualifications
Experience using ticketing systems or service management tools
AVIXA CTS or CTS-I certification
Relevant manufacturer training and certifications