IT Manager / Software Application Analyst

IT Manager / Software Application Analyst
Location: Kenosha, WI (Onsite)
Schedule: Onsite during business hours; remote/oncall after hours
Support Model: Participates in 24/7/365 coverage
Clearance: Must meet FBI CJIS Security Policy requirements Work authorization:

Role Summary

• Leads all IT operations for Kenosha Joint Services, ensuring availability, security, and performance of missioncritical systems, standard systems, and infrastructure. Oversees vendor relationships, project management, and compliance.

Key Responsibilities

• Provide onsite leadership during normal business hours and remote/oncall support after hours.
• Oversee support for missioncritical systems including CAD, LERMS, Jail, Mobile, and TIME System.
• Oversee support for standard systems including ERP, Office 365, scheduling, evidence, fleet, and other applications.
• Manage workstation and user support including imaging, installation, patching, antivirus, break/fix, and inventory.
• Oversee server administration including Microsoft/Linux servers, updates, permissions, and security.
• Oversee network operations including 247 monitoring, firewalls, VPN, antivirus, and connectivity.
• Oversee backup and recovery operations including data restoration and email recovery.
• Coordinate maintenance of system interfaces across multiple applications and external systems.
• Lead annual assessment and inventory reporting.
• Oversee equipment lifecycle management including procurement, tracking, and warranty management.
• Oversee helpdesk operations, ticketing workflows, and reporting.
• Ensure cybersecurity compliance, MFA management, and participation in CJIS audits.
• Attend required monthly meetings and participate in annual budget planning.
• Manage vendor relationships and support automation scripting initiatives.
• Ensure compliance with response time requirements for all priority levels.
• Required Skills
• IT leadership in 24/7 public safety or government environments
• Strong knowledge of servers, networks, cybersecurity, and enterprise applications
• Experience with missioncritical systems
• Excellent communication and vendor management

Required Qualifications

• 5+ years of IT management or senior systems/application administration experience.
• Strong understanding of enterprise IT environments (servers, networks, cybersecurity).
• Experience supporting public safety systems (CAD, LERMS, Jail, Mobile) preferred.
• Familiarity with CJIS Security Policy or willingness to obtain certification.
• Excellent communication, leadership, and vendormanagement skills.

Preferred Qualifications

• Experience with Tyler Public Safety Software Suite.
• Background in government, law enforcement, or 24/7 operational environments.