Senior Engineer (AWS / Contact Center)

Skilled at Problem solving and Critical thinking.

Strong hands-on experience with Amazon Connect implementation, configuration, customization, and production support.

Practical experience with Amazon Connect contact flows, including inbound flows, outbound flows, customer queue flows, transfer flows, callback flows, whisper flows, and IVR workflows. - Strong understanding of Amazon Connect routing concepts, including queue-based routing, skills-based routing, routing profiles, queue priority, channel concurrency, transfer to queue, and transfer to agent.

Hands-on experience developing AWS Lambda functions for Amazon Connect integrations, dynamic routing, customer lookup, backend service calls, and custom business logic. - Strong programming experience in Java and Python.

Hands-on experience with databases such as PostgreSQL, MySQL, Oracle, SQL Server, DynamoDB, or similar. - Experience with AWS services such as Lambda, API Gateway, S3, CloudWatch, IAM, SNS/SQS, DynamoDB, and EC2..

Experience with Amazon CloudWatch for logs, metrics, alarms, dashboards, monitoring, troubleshooting, and production support.

Good understanding of REST APIs, JSON, authentication, and cloud security. - Experience writing unit tests for Java backend services, React UI components, AWS Lambda functions, and REST API integrations. - Strong debugging skills to analyze and resolve defects across Amazon Connect, Java backend services, React UI applications, APIs, AWS services, and OpenShift deployments.

Hands-on experience or strong willingness to use AI code assistants such as Cursor or similar AI-powered development tools.

Experience with CI/CD tools, Git, and Agile delivery practices. - Experience working in Agile methodologies and Scrum teams.