Application Support / Production Support Engineer

Job Title: Application Support / Production Support Engineer

Location: Plano, TX / Charlotte, NC / Chandler, AZ

Duration: Contract - 9 months

Pay Range: $73.67/hr (W2)

Job ID: 399821

About BCforward

BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.

Job Description

We are seeking a Network / System Engineer III to join our dynamic team supporting Real Time Communications 2nd level Applications Automation Operations for a financial services client. The ideal candidate will have strong experience in Linux, Java-based application support, SQL databases, and automation scripting with Python and PowerShell and a proven ability to stabilize production systems, optimize performance, and execute reliable deployments, patching, and recovery.

Responsibilities:

• Maintain and troubleshoot automation for Java applications hosted on Linux-based servers, including web, application, and database tiers.


• Develop and maintain automation scripts using Python and PowerShell.


• Install, configure, and deploy software applications with adherence to change and incident processes.


• Monitor system performance, analyze logs, and troubleshoot issues to resolution.


• Perform patching, services reset, performance optimization, backup, and disaster recovery operations.


• Create and maintain accurate system and operations documentation.


• Coordinate with database, network, voice, and storage teams to remediate issues.


• Work within the enterprise ticketing system (Remedy) to manage incidents and service requests.


• Escalate issues to appropriate teams and vendors with clear impact articulation.


• Execute housekeeping tasks including daily health checks, Splunk dashboard monitoring, and operational email triage.


• Serve in an on-call rotation. Support 2nd shift on weekdays and 1st shift on weekends as required.


• Provide concise communications and status updates to leadership.

Required Skills & Qualifications:

• Proficiency with Linux administration and support for Java applications and SQL databases.


• Strong skills in SQL, including writing queries and performing database-related troubleshooting.


• Automation scripting with Python and PowerShell.


• Incident management, enterprise ticketing experience (Remedy), and end user support services.


• Ability to describe issues, escalate appropriately, and communicate impact to users and leadership.


• Proficiency with Microsoft tools for data analysis and reporting.


• Experience with Splunk dashboards and initiating corrective actions.


• 5-8 years of experience in application support encompassing Java and SQL.

Preferred Skills:

• Dynatrace performance engineering analysis.


• Experience with disaster recovery planning and execution in enterprise environments.

Why BCforward?

At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to:

• Competitive compensation and benefits


• Opportunities for growth with global clients


• A supportive, inclusive culture that values innovation and people


• Exposure to cutting-edge technologies and projects

About Our Commitment

BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.

Interested? Apply Now!

If this sounds like the right opportunity for you, please apply with your most recent resume.