Medical Technican (Float)

Description

At Athena Care, our mission is to improve access to quality mental health care so that people can live happier, healthier, more productive lives. Our vision is to create the leading mental health services platform in Tennessee and neighboring states.

Athena Care provides comprehensive mental health services to children, adolescents, and adults across middle Tennessee.

Services include diagnostic assessment, medical management, psychotherapy, and TMS and Spravato treatments along with Intensive Outpatient Services for adolescents and adults. Founded in 2001, Athena Care is “in-network” with most major insurance plans.

Athena Care is currently seeking a Floating Medical Technician for our Nashville and surrounding clinics with a schedule of Monday - Friday, 8am - 5pm.

The Medical Technician Float / Phone Lines provides clinical support and patient observation for individuals receiving interventional psychiatry treatments and also serves as a dedicated phone line support technician. This role is responsible for monitoring and responding to patient inquiries, coordinating pharmacy and authorization needs, assisting with clinical treatment support, and ensuring accurate documentation in the Electronic Medical Record (EMR). This position floats between the middle Tennessee office locations as needed and supports operational continuity through coverage of both in-clinic and phone line functions.

Phone Line Support & Patient Communication

• Monitor phone lines, voicemails, messages, and faxes for patient inquiries and pharmacy needs.
• Respond to patient communications quickly and efficiently while providing excellent customer service.
• Delegate clinical concerns to medical providers appropriately and provide requested information to patients and pharmacies.
• Assist with scheduling patient appointments when needed.
• Support prior authorizations and pharmacy coordination while remaining available on the phone lines as assigned.

Clinical Support and Patient Care

• Assists with interventional treatments as directed and in accordance with policy and procedure
• Orders and maintains inventory of controlled substances in compliance with DEA and FDA guidelines.
• Effectively and accurately performs laboratory procedures including completion of drug screens, venipuncture draw, vital signs, and/or other specialty tests.
• Monitors messages, call lines, and faxes for patient inquiries, delegating information appropriately to medical providers for guidance and providing requested information to patient pharmacies.
• Responds to patient communications quickly and efficiently.
• Appropriately engages with and supports patients based on therapeutic best practices.
• Appropriately and accurately documents in Electronic Medical Record (EMR).
• As needed, schedules patient appointments.
• Identifies and resolves work problems to ensure quality patient service.
• Ensures compliance with all policies and procedures, including maintaining patient confidentiality, as well as compliance with requirements of appropriate regulatory agencies (i.e. OSHA, CLIA, HIPAA, Department of Mental Health and Substance Abuse Services, etc).
• Communicates effectively within the organization providing regular updates to providers, supervisors and peers about current and completed tasks.
• Provides coverage for other work areas when needed
• Other duties as assigned

Requirements

Education/Experience:

• High school diploma or equivalent required.
• 2 years or more previous healthcare experience preferred
• Prior phlebotomy experience required.

Licenses/Certifications:

• Current Medical Assistant or phlebotomy certification preferred.
• Current Basic Life Support (BLS) certification preferred.
• Must have valid driver's license, personal automobile insurance of at least the state required minimums, and an acceptable driving record.

Knowledge, Skills, & Abilities:

• Knowledge of medications, standard medical procedures, and HIPAA compliance.
• Proficiency with Microsoft Office programs (specifically Outlook, Teams, and Excel) and Electronic Medical Records (EMR)
• Verbal communication
• Listening
• Data entry skills
• People skills
• Informing
• Customer service
• Attention to detail
• Professionalism
• Multi-tasking

Physical Requirements:

• This role requires frequent reaching, pulling, pushing, or carrying up to 10 lbs, and occasional reaching, pulling, pushing, or carrying up to 50 lbs.
• This role requires the use of common medical equipment (for example, stethoscope, needles) in the provision of patient care.
• This role requires routine use of phone systems, video monitoring, and walking/standing/sitting to monitor patients.