Restaurant Manager- HopCat

HopCat's mission is simple: Be the best damn beer bar on the planet. Our restaurants are designed, stocked, and staffed with one mission in mind: To bring you great beer. But our mission goes beyond this: We work to create welcoming, inclusive atmospheres where our guests and employees are encouraged to be themselves.

Check out our brand https://youtu.be/g8bBTMFudP0

All team members receive training in our industry-leading recycling and composting program, which allows us to divert up to 90 percent of our waste from landfills. At HopCat, you’ll be part of a work family that strives to make the world a better place by giving back to our communities and building teams that reflect and celebrate the diversity of the areas we serve.

Restaurant Managers are hospitality driven, ambiance managers, teachers, leaders, coaches & bussers. They are the glue that holds it all together & the guiding light to keep our teams heading to the right direction. They are experts & excited to share that knowledge with their teams while developing future leaders.

REQUIREMENTS:

- 2+ years (current) salaried management experience at a high-volume restaurant

DUTIES:

- Adheres to & upholds all guidelines in BarFly Ventures Employee Handbook procedures through disciplinary conversations, documentation & coaching of hourly staff

- Greets all Staff/Guests/Co-workers warmly & professionally

- Maintains the quality & integrity of our product through line checks, production, preparation, timing, ordering, receiving & inventory (where applicable)

- Monitors & proactively controls labor through proper planning, scheduling & shift running procedures

 - Cash handling & management

- Maintains responsible service of alcohol & handles all guest “cut offs”

- Leads the shift through floor presence, guest interactions, ambiance management & effective communication

- Knows & validates the performance of all positions

- Completes all daily tasks as required

- Maintains compliance with all SOPs, including, but not limited to, Mystery Shop, Training, Health Department & Ecosure Standards

 - Maintains building safety, sanitation & upkeep through proper opening, closing & facility walkthroughs, shift execution & repair & maintenance follow up.

- Effectively resolves all guest/service issues; going above & beyond to ensure the highest level of satisfaction

SKILLS:

- Executes each shift using a Service State of Mind

- Effective & professional communicator (in person, through email, over the phone & via POS)

- Excellent multi-tasker; prioritizes tasks & operates with a sense of urgency

- Stays well organized with a strong attention to detail

- Able to discuss specific & unique characteristics of food & beverages

- Able to identify & address negative behaviors

- Able to read & follow written directions & recipes, including interpreting measurement abbreviations

- Able to identify when a product does not meet quality standards & resolve the issue before bringing product to guest

 - Proficient in basic computer skills: email & Microsoft Office

PERSONAL QUALITIES:

- Honest

- Self-awareness; able to maintain composure in a busy, loud environment while working 10+ hours

- Great at “on-your-feet” thinking

- Enjoys meeting & talking to new people

- Seeks to do the “right thing”

- Motivation & coaching - always looking to improve

- Leadership through action & knowledge - dedicated to continuous learning

- Devoted team player; willing to lend a helping hand or reach out when needed

- Motivated to self-identify tasks during down time

Certifications

• - Safe service of alcohol course as mandated by locality
• - BarFly Ventures Responsible Alcohol Service

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, bend, stoop and walk, including climbing up and down steps depending on building construction. The employee frequently is required to carry multiple objects. The employee must occasionally lift and/or move up to 160 pounds. Specific vision abilities required by this job include close and far vision and depth perception.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this, the employee is occasionally exposed to wet or humid conditions, and caustic chemicals. The employee is also potentially exposed to spaces behind the bar and throughout the restaurant/kitchen that may present safety issues. The noise level in the work environment is usually moderate to loud.

The above statements are intended to describe the essential functions performed by people assigned to this position title. The job description is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of members so classified. All reasonable accommodations will be made for applicants and/or current staff members who meet the requirements of the Americans with Disabilities Act (ADA).

#MGMT