Desktop Support Technician

Job Description:

With the impending rollout of Windows 11 and the subsequent relocation of the Desktop Services team to the Tech Center building, there is an urgent need to hire a new IMT-Desktop Support Person. This position is essential to ensure the seamless transition, efficient inventory management, and continued high-quality deskside services for our corporate environment.

Key Responsibilities:

1. Windows 11 Rollout:

   • Assist with the planning, coordination, and execution of the Windows 11 deployment across all corporate desktops and laptops.

   • Provide technical support and troubleshooting during the rollout to minimize downtime and disruptions.

2. Inventory Receiving:

   • Assist with the receiving and inventory management of hardware, software, and peripherals.

   • Ensure accurate tracking and documentation of all assets to maintain inventory integrity.

3. Deskside Services:

   • Provide deskside support to corporate employees, addressing technical issues, and ensuring optimal performance of desktop systems.

   • Assist with hardware and software installations, updates, and configurations as needed.

Permanent Assignment: Post rollout and transition, this individual will be permanently assigned to the Corporate Deskside Service team. Their responsibilities will include:

• Continued deskside support for corporate employees.

• Ongoing maintenance and optimization of desktop systems.

• Collaborating with other IT teams to address and resolve technical issues efficiently.

Qualifications:

• A+ Certification preferred
• Ability to clearly communicate technical concepts to non-technical people
• Ability to recognize, analyze, and effectively solve problems in a timely and organized manner using
• industry best practices and procedures
• Ability to multi-task in a fast-paced environment
• 2+ years setup, configuration, troubleshooting of desktop/notebook hardware
• Windows desktops and notebooks, as well as iOS devices, in a networked environment
• Microsoft Office 2007, 2010, 2013 and 2016
• Outlook 2007, 2010, 2013 and 2016
• Some knowledge of TCP/IP networking, and related network services (i.e. DNS, SMTP, DHCP, etc)
• Some knowledge of Active Directory concepts and administration
• Experience working in a structured, process-driven environment
• Self-Motivated