Resident Relations Specialist - Lakeview at Gateway

Company Description

AIR Communities owns and operates best-in-class apartment communities in major markets across the country. Our communities are managed by team members who are passionate about providing world class customer service to our residents.

Job Description

As a Resident Relations Specialist, you'll be the key point of contact for residents at our Lakeview at Gateway community.

You'll focus on resident retention and experience while managing the entire lease renewal process to maximize renewals. If you're an ambitious, problem-solving customer service professional who takes pride in exceeding goals, we want you on our team!

What's in it for you?

• Base Pay $25.00 per hour + Competitive Commissions. You will be provided a pay rate that is in line with your skills and experience as they relate to the requirements of the job.
  • Multiple opportunities to increase commission per lease including:
    • Higher rent rate unit: Updated finishes, larger floorplan, better view, etc.
    • Exceeding monthly goal: Several tiers to increase percentage of total lease value earned per lease
    • Longer lease term: 18-month or longer vs. the standard 12-month length
• 25% Rent Discount at any AIR community.
  • Option to live onsite with zero commute or at a nearby AIR community.

Key Responsibilities

• Manage resident lease renewals via phone and email to drive retention and maximize renewal rates
• Respond to and resolve resident complaints and service issues promptly and professionally
• Support residents through move-in and move-out processes, including inspections and notice coordination
• Assist residents with rent payments, service requests, pet registration, parking registration, and package management
• Monitor resident retention metrics and identify opportunities to improve satisfaction
• Communicate policy updates and coordinate resident events and communications
• Manage administrative tasks including service request entry, move-out information gathering, and policy violation follow-up

Qualifications

Who You Are

• Goal-Driven and Delight in going above and beyond to provide a great customer service experience
• Adaptable to Fast Pace and Shifting Priorities
• Nimble problem-solver
• Collaborative Team Player

What You Have

• Strong customer service/ Retail/ Hospitality/ Restaurant or Sales background, with ability to consistently meet and exceed sales goals.
• 2 years customer service experience in a fast-paced service environment (ie, property management, hospitality, retail, restaurant etc.).
• Ability to provide exceptional customer service to address the needs of current and future residents in a friendly and professional manner.
• A reliable mode of transportation.
• Flexible schedule with availability to work during our office hours. Typical schedule will be Tuesday - Saturday 10:00am - 6:00pm (hours may vary based on community and season).
• Ability to read, write, and speak English.

Additional Information

Benefits

• Paid time off including vacation, sick time, and 14 holidays.
• Medical, dental, vision, and life insurance options, HSA/FSA plans, short and long-term disability paid by the company.
• 25% Rent Discount at any AIR community (a rental application is required, and certain exclusions apply).
• 401(k) plan with employer contribution up to 6%.
• Paid parental leave of up to 16 weeks.
• Tuition assistance program and up to 100% reimbursement for job-related certifications and licenses.
• 15 hours of paid time annually for community service.
• Commuter benefits and pet insurance.
• Consumer discounts on various products and services.
• Opportunities for ongoing professional development, leadership training, and career growth.

Application Deadline: The initial deadline for applications is 7/2/2026. Applications submitted after this date may still be considered on a rolling basis until the position/program is filled. We encourage all interested candidates to apply as early as possible. If a final decision has not been made by the initial deadline, subsequent applications will be reviewed as they are received.

Candidates extended an offer will be required to undergo pre-employment screening that includes checking references, a four-panel drug screening that excludes marijuana testing, employment verification & criminal background check.

AIR values diversity and provides equal employment opportunities to all employees and applicants for employment. AIR prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.