Senior Key Account Manager

The Company

Modular Mining Systems is the global leader in mine management technology and a wholly owned subsidiary of Komatsu Ltd. Our innovative technology powers mine operations in every corner of the globe. The products we cultivate, the solutions we engineer, and the service we deliver set us apart in the Mining Technology industry. We're more than a company, we're a community of passionate, creative professionals striving toward a shared vision: to revolutionize the way the mining industry operates.
 
With a presence stretching from Johannesburg to Vancouver, Sydney to Lima, you are part of a global brand that supports creativity, fosters innovation and encourages you to think big, share ideas and be yourself.

Job Purpose

Responsible to develop and maintain a mutually beneficial relationship with designated customers, with the aim of becoming a trusted advisor. To adhere to corporate account compliance, managing support contracts, contract adherence and reporting. To engage and lead the customers to enhance the value of our systems to their operations.

Travel Requirements

Domestic: Less than 50%

International: Less than 5%

Job Duties and Responsibilities

Duties include but are not limited to –
For designated customers -

• Grow and retain corporate partnerships by developing long-term relationships with your portfolio of assigned corporate customers, connecting with key business executives and stakeholders.
• Continuously demonstrate/perform activities aimed at improving customer satisfaction and interaction.
• Manage customer relations to achieve value in use from our products in conjunction with other business units.
• Solve problems for clients and customers by developing innovative and tailored sales solutions.
• Manage all sales/compliance related activities including management of the sales process, Salesforce compliance, CCA management, services and software business opportunities identified and managed, account plans prepared and discussed with clients, client contacts and emails maintained for internal use, provide superior customer service, single point of contact for business development activities and when required escalation of critical issues, communication/visits with key customer contacts on a regular basis, develop call plans prior to customer interactions, opportunity management, dealing with vendors, business planning and budgeting, intelligence gathering and networking.  
• Support Business Development Executives as required, but not limited to, assistance with preparing and producing quality sales documents and responses, to manage current and future complex sales opportunities.
• Support Global Business Development Executives as required.
• Collaborates and communicates across business units within Mining Technology Solutions to achieve goals and objectives.
• Complies with corporate Business Development processes.
• To maintain compliance to all legislative, Mining Technology Solutions and customer site policies, rules and requirements.
• Be a brand ambassador and reflect company values at all times.
• Reinforce awareness and demonstrate commitment that safety is our top priority and “zero accidents” is achievable.
• Any other tasks deemed to be within the context of this role

Required Skills

Previous account management experience, preferably relating to the mining industry.
Extensive administrative skillset with attention to detail and accuracy to ensure contracts, SLA (Service Level Agreements) and CCA (Customer Care Agreements) represent the requirements of both parties to the agreement.
Experience with CRM tools and their use.

Desired Skills