ESSA Bank, nCino Platform Administrator

Description

The nCino Platform Administrator is responsible for the configuration and ongoing optimization of the nCino platform supporting both retail consumer lending and commercial lending. Serving as the primary administrator and subject matter expert, this role ensures that lending workflows are efficient, compliant, and aligned with business and regulatory requirements. The position also performs general Salesforce administration duties, supporting the stability, security, and scalability of the broader Salesforce ecosystem.

Below is a list of essential functions for this position. Additional responsibilities may be assigned in the position.

KEY RESPONSIBILITIES

• Maintain retail and commercial lending processes from origination through closing
• Partners with lending, operations, credit, compliance, and technology teams to translate business needs into effective system solutions
• Ensure platform configurations align with regulatory, audit, data governance, and change management requirements
• Optimize system usability, performance, and automation to improve lender and borrower experience
• Provide ongoing Salesforce administration, including user access, configuration, releases, and platform governance

ATTITUDES

Builds positive relationships with internal and external clients by valuing other's feelings and rights in both words and actions, and embracing other's unique beliefs, backgrounds, and perspectives by demonstrating:

• Respect - Speak to others with kindness, empathy and fairness.
• Client Focus - Deliver consistent, high-quality service that builds trust and loyalty.
• Inclusion - Encourage diverse viewpoints and contributions in decision-making.

BEHAVIORS

Demonstrates strong business ethics and honest behaviors and the ability to positively influence and work with others to achieve excellent results by demonstrating:

• Leadership - Demonstrate the ability to positively influence others to achieve.
• Integrity - Establish and enforce program governance frameworks, including change control and release management.
• Collaboration - Positively work well with others to produce excellent results.
• Volunteerism - Use your skill beyond the role by mentoring others, helping teammates, and supporting meaningful causes.

COMPETENCIES

Reflects skill, good judgement, positive conduct, and personal responsibility for assigned areas. Seeks to implement and leverage services and technologies that create efficiencies by demonstrating:

• Accountability - Demonstrate personal responsibility for assigned areas and actions.
• Innovation - Embrace new ideas, new tools, and bold thinking; challenge the status quo.
• Professionalism - consistently demonstrates courteous behavior, integrity, and a strong work ethic while representing the bank with a polished appearance and clear communication.

POSITION LEVEL(S) EXPECTATIONS (if applicable)

• nCino Platform Junior Administrator - 0–2 years of experience with foundational understanding of Salesforce/nCino functionality. Performs basic configuration, user management, end user support, and change management documentation.  
• nCino Platform Administrator - 2–4 years of experience and ability to maintain, troubleshoot, and configure workflows, decisioning, and approval processes. Analyze enhancement requests and recommend best-practice solutions. Proactive in platform optimization and leading initiatives.
• nCino Platform Administrator II - 5+ years of experience and the ability to lead complex initiatives and configuration.  

SEEKS PROFESSIONAL DEVELOPMENT OPPORTUNITIES

Actively participate in expanding skill sets and career paths by attending training programs, workshops, certifications, and educational resources relevant to the role. Set stretch assignments and cross functional opportunities that foster growth and learning. 

Requirements

QUALIFICATIONS, EDUCATION, & EXPERIENCE

To perform this position successfully, an individual must be able to perform each essential position requirement satisfactorily and a skills inventory is listed below.  

• Bachelor’s degree in a technology related program or 1-3 years’ of platform administration experience.
• Ability to interpret technical specifications as well as create technical documentation. 
• General understanding of banking, consumer lending, and small business lending is preferred.
• Salesforce/nCino product knowledge is preferred
• Salesforce or nCino certification preferred. (e.g., Salesforce Certified Platform Administrator and/or nCino Platform Certification) 
• A background screening will be conducted. 

LANGUAGE SKILLS: Ability to read, comprehend, and interpret documents. Possesses professional communication and interpersonal skills to write and speak effectively both one-on-one and before groups of clients or employees of the organization. Ability to communicate to clients and employees of the organization directly and effectively.

TECHNOLOGY SKILLS: Ability to utilize telephone systems and possess good digital literacy including email, internet and intranet use. Good understanding of the Salesforce/nCino platform capabilities and implementation methodologies.  

MATHEMATICAL SKILLS: Ability to add, subtract, multiply, and divide in all units of measure. Ability to compute rate, ratio, and percent and to draw and interpret various metrics within the Salesforce/nCino platform.

REASONING ABILITY: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to solve challenging problems involving several variables in a standardized situation. 

PHYSICAL DEMANDS AND WORK ENVIRONMENT: The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this position.   

This position can operate in a professional office environment or remotely with considerable time spent at a desk using office equipment such as computers, phones, and printers. Within the professional environment, noise levels are moderate with constant communication and interactions with others. Ability to travel on occasion to all market areas and attend seminars or training sessions offsite.  

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

DISCLAIMER: This job description is not an exclusive list of responsibilities and duties. They may change at any time without notice.  

BENEFITS

• Medical, Dental, Vision & Life Insurance
• 401K with company match 
• Paid Time Off & Recognized Holidays
• Leave policies
• Voluntary Benefit Options (Life, Accident, Critical Illness, Hospital Indemnity & Pet)
• Employee Assistance Program
• Employee Health & Wellness Program
• Special Loan and Deposit Rates
• Gradifi Student Loan Paydown Plan
• Rewards & Recognition Programs and much more!

Eligibility requirements apply.

ESSA Bank is an equal opportunity employer and all applicants are considered based on qualifications without regard to sex, race, color, ancestry, religious creed, national origin, sexual orientation, gender identity, physical disability, mental disability, age, marital status, disabled veteran or Vietnam era veteran status. CNB Financial Corporation is an Affirmative Action Employer and is committed to fostering, cultivating and preserving a culture of diversity and inclusion.

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