Director, Advanced Metering Infrastructure Operations (AMIO) & Analytics (Non-Union)

Director, Advanced Metering Infrastructure Operations (AMIO) & Analytics (Non-Union)
Full-time, 35 hours/ week, Hybrid
Location: Brampton, ON (Kennedy Road)
Status: This position is to fill a current vacancy
Salary Grade: 20 ($176,982- $221,228 annually)


Please note that this posting may be removed prior to the closing date if a high number of qualified applications are received.

At Alectra, we energize a brighter future by empowering our workforce through the talent of tomorrow's bright minds. We promote a culture that encourages collaboration, celebrates innovation and supports lifelong learning. We are committed to creating a safe and inclusive workplace where everyone succeeds and has the opportunity to make a meaningful difference.


What you’ll do

Strategic Leadership & Operational Excellence
• Develop and execute long-term AMI Operations and Analytics strategies aligned with corporate objectives and Alectra’s Smart Grid 2.0 strategy.
• Provide leadership for meter interrogation operations, including network communication systems, AMI meter reading, MV90, meter data management, validation, and related technologies.
• Lead the ongoing evolution of AMI Operations to meet customer, operational, and organizational needs.
• Translate organizational priorities into annual business plans, budgets, and operational objectives.
• Assess operational risks and implement solutions that protect the financial and regulatory integrity of meter data processes.
• Recommend and implement improvements to policies, procedures, and operational practices to enhance efficiency and effectiveness.
Meter Data, Analytics & Innovation
• Lead the implementation of new AMI technologies, advanced analytics, and data-driven solutions.
• Support the development of innovative meter data use cases that enhance customer experience, operational performance, and grid modernization initiatives.
• Champion the use of analytics and emerging technologies, including artificial intelligence tools, to derive value from large and complex datasets.
• Lead meter data quality assurance initiatives that promote continuous improvement and data integrity.
• Establish and monitor key performance indicators related to meter data and customer information systems.
Regulatory Compliance & Risk Management
• Ensure compliance with applicable legislation, regulations, industry codes, and reporting requirements.
• Lead the development and maintenance of regulatory policies, processes, and controls related to meter data operations.
• Oversee internal and external audits related to meter operations, including areas such as revenue assurance, unbilled revenue, Green Button initiatives, and rate programs.
• Ensure service delivery aligns with contractual obligations, service level agreements, and regulatory expectations.
• Maintain a strong understanding of industry requirements and emerging regulatory changes.
Leadership & People Development
• Provide leadership, coaching, and development opportunities to leaders and employees within the AMIO function.
• Foster an inclusive, collaborative, and high-performing team environment that supports engagement, growth, and continuous learning.
• Ensure teams possess the skills, competencies, and resources required to meet current and future business needs.
• Lead workforce planning, talent development, succession planning, and performance management activities.
• Promote a culture of accountability, innovation, adaptability, and safety.
Stakeholder & Relationship Management
• Build and maintain strong relationships with internal and external stakeholders.
• Support the resolution of complex customer, regulatory, and stakeholder issues.
• Represent the organization with industry organizations, regulatory bodies, government agencies, municipalities, and external partners.
• Respond to high-profile concerns and inquiries involving customers, regulatory agencies, and other stakeholder groups.
Project & Financial Management
• Lead departmental projects and strategic initiatives to ensure successful delivery within approved timelines and budgets.
• Develop and manage departmental budgets and financial plans.
• Monitor operational performance and implement corrective actions where required.
• Oversee vendor relationships, outsourced services, and third-party agreements to ensure effective service delivery.
Health, Safety & Compliance
• Ensure compliance with all applicable health and safety legislation, policies, and procedures.
• Promote a safe and healthy work environment.
• Perform other related duties as assigned.
Corporate Values and Conduct:
• Demonstrate professional conduct and align with Alectra’s core values of safety, teamwork, and customer focus.
Other Duties:
• Perform additional tasks as assigned to support operational objectives

Who you are

Education & Specialized Knowledge
• Post-secondary degree in Business Administration, Information Systems, Engineering, or a related discipline.
• Professional designation such as P.Eng. or MBA is considered an asset.
• Thorough understanding of the electricity industry and experience working with regulatory and industry organizations.
• Extensive knowledge of AMI, MV90, MDM systems, and customer information systems.
• Strong understanding of utility meter-to-bill processes and revenue assurance principles.
• Knowledge of applicable legislation, regulatory requirements, codes, and reporting obligations within a regulated utility environment.
• Proficiency with Microsoft Office applications.
• Experience using analytics, reporting, and AI-enabled tools to derive insights from large datasets.
• Knowledge of Oracle CC&B and JD Edwards EnterpriseOne Financials is considered an asset.
Experience
• Minimum of 10 years of progressive leadership experience in a senior management role.
• Experience leading operational, technology, or analytics functions within a utility or regulated environment.
• Extensive experience in strategic planning, budgeting, and business planning.
• Experience in a unionized environment and knowledge of utility industry regulations is considered an asset.
Skills & Competencies
• Ability to lead effectively in a dynamic and evolving utility environment.
• Demonstrated success leading organizational change and building engaged, high-performing teams.
• Strong strategic thinking and decision-making skills with the ability to assess long-term impacts and risks.
• Excellent written, presentation, and communication skills.
• Ability to translate complex information into clear and actionable insights.
• Strong project management and prioritization skills with the ability to manage multiple initiatives simultaneously.
• Effective relationship-building, negotiation, and conflict resolution skills.
• Ability to influence stakeholders and resolve complex issues in a collaborative manner.
• Commitment to continuous improvement, innovation, and customer service excellence.

Compensation
• At Alectra, Compensation for non-union positions is determined within a defined salary range for each role. Placement within the salary range depends on several factors, including qualifications, relevant experience, and alignment with the role’s requirements. We consider internal equity and market competitiveness to ensure fairness and consistency across the organization.
• This position is eligible to receive an annual incentive payment based on a combination of individual and Company performance.

Where you will work

• Hybrid: This role is based in a hybrid environment, allowing for a mix of remote and in-office work to support team collaboration and business needs.


Who we are
As the largest municipally owned electric utility in Canada, we are committed to growing, evolving and remaining innovative to build a sustainable and brighter future. Our values set us apart and are our fundamental beliefs about our organization:

Safety: Stay aware, prevent risks and protect each other.
Respect: Value everyone, act honestly and foster inclusion.
Customer Focus: Be reliable, anticipate needs and deliver exceptional solutions with care.
Excellence: Elevate performance, embrace diversity and deliver quality through collaboration.
Innovation: Drive growth by embracing change, creativity and continuous improvement.

Here’s why Alectra might be your ideal workplace:
• We offer comprehensive benefits. From health and wellness programs to financial security though our Defined Benefit Pension Plan – we offer a robust benefits package that supports you and your family.
• We invest in your career development. At Alectra, we care about our team’s future through offering ongoing trainings, mentorship and learning opportunities.
• We care about you work-life balance. Understanding that taking time off is essential to employee well-being, sustained productivity and high performance, we offer the following:
◦ Time off: At Alectra, we offer various time off options for our employees including vacation time, personal days, milestone parental leave top-up, volunteer days and bereavement days.
◦ Disconnecting from work: We prioritize your well-being through our “Disconnect from Work” policy which ensures you can maintain a healthy work-life balance.
◦ Hybrid work environment (if applicable): Based on operational requirements, we offer flexible working arrangements that include working remotely or on-site.
At Alectra, your unique contributions matter and help drive our collective success to a more sustainable and brighter future.

Ready to Apply?

If this sounds like you and gets you excited, we’d love to hear from you! Simply click the apply button to submit your resume and take the first step toward joining our team. *Due to the high volume of applications, we are unable to accept resumes via email. All applicants must apply through our careers page to be considered.*
At Alectra, we celebrate diversity and are committed to an inclusive recruitment process that honours the dignity and independence of all applicants. If you require accommodation due to a disability during the process, please contact careers@alectra.com. We will work with you to ensure your needs are being met to the point of undue hardship.
Thank you for your interest in building a career with us. While we appreciate all applicants, only those selected for an interview will be contacted.
Please note: We kindly request no unsolicited resumes or agency referrals. Alectra does not accept resumes from recruitment agencies for any open positions unless a valid contract is in place.

Use of Artificial Intelligence (AI) in Recruitment
At Alectra, we’re committed to energizing a brighter future through innovation and responsible technology use. While we may use digital tools to support the efficiency of our recruitment process, we do not use AI to identify or screen candidates. Applications are personally reviewed by either a member of the Talent Acquisition team or one of the hiring leaders, ensuring a fair and human-centered experience for all applicants.