Key skills
BIVersion ControlCRMLeadershipCommunicationAccount Management
About this role
This is a remote position.
Job Highlights:
- Contract type: Independent Contractor
- Night Shift Schedule: Monday to Thursday - 8:45am to 5pm New York Time (8:45pm - 5am Manila Time)
- Friday - 8:45am to 3:45pm New York Time (8:45pm - 3:45am Manila Time)
Description:
The Account Management Assistant supports the Account Manager (AM) in delivering best-in-class service to ABA clients within the Revenue Cycle Management (RCM) environment. This role provides administrative, operational, and analytical support to ensure Accounts receive timely communication, organized reporting, and proactive issue resolution. The VA acts as an extension of the AM, coordinating information across internal teams (Auth, VOB, Claims, Reimbursement, Provider Enrollment, Contracting, etc.) and ensuring that follow-through on all issues, tasks, and client needs is clear and
consistent.
Responsibilities:
- Schedule and coordinate weekly client meetings and bi-weekly internal meetings for each Account.
- Prepare agendas using standard Bloomgrowth templates.
- Join meetings as requested to capture Issues and summarize next steps.
- Draft concise, professional summaries and distribute them to clients and internal teams upon approval of the AM.
- Maintain a weekly communication rhythm with AMs, internal teams, and clients.
- Maintain each Account’s Issues List, ensuring clarity, ownership, due dates, and updates.
- Follow up with operational teams (Auth, VOB, Claims, Reimbursement, PE, Contracting, AM Leadership) to gather updates and ensure progress toward resolution.
- Help identify preventable issues, patterns, and escalation points.
- Track completion of action items from meetings, Rocks, and strategic projects.
- Pull routine reports from internal systems (Inflow, Waystar, SmartSheets, ShareFile, or others).
- Consolidate data for Account Managers, ensuring numbers are complete, accurate, and clearly formatted.
- Help maintain Account Profiles, dashboards, KPIs, and client-specific trackers.
- Organize documentation across shared platforms and ensure information is always up-to-date and accessible.
- Learn the company's internal processes and understand how Auth, VOB, Claims, Reimbursement, and other teams support an Account.
- Assist AMs in preparing for Internal and Client meetings by gathering current performance metrics, updates, issues, and accomplishments.
- Draft emails, updates, summaries, and client communications for AM review.
- Provide administrative support to keep each Account organized and moving forward.
- Manage file organization, version control, and documentation setups for Accounts.
Knowledge/skills/abilities:
Become proficient in our platforms (training provided), such as:
- Bloomgrowth
- Waystar
- SmartSheets
- Microsoft Office - PowerPoint, Word, Excel
- Outlook / TEAMS / SharePoint
- Internal dashboards (Inflow, data extracts, etc.)
Core Values:
We hire/fire/promote based on these core values + job-specific performance.
1. Respectful of our unique cultural environment
2. Absolute confidentiality
3. Embracing teamwork
4. Loyal behavior and positive attitude
5. Accountability
6. Pro activeness
7. Thoroughness
8. Focused on results
9. Inspired to learn and grow constantly
10. Devoted to providing top-tier services to our clients through the company's "Unique Service Oriented Philosophies"
Requirements
- 2-year college degree
- Experience in US healthcare, RCM, or ABA billing.
- Excellent written and verbal communication skills.
- Strong organization skills and the ability to manage multiple Accounts simultaneously.
- Strong follow-through, accountability, and ability to track outstanding tasks.
- Ability to work independently and proactively.
- High attention to detail and accuracy.
- Proficiency in Microsoft Office (Excel, Outlook, Word, Teams).
- Ability to learn ABA and RCM processes quickly.
Preferred
- Familiarity with CRM/RCM systems, dashboards, or ticketing systems.
- Experience supporting Account Managers, clients, or operations teams.
- Ability to generate clear, concise summaries and professional communications.
Benefits
Independent Contractor Perks
- Permanent work from home
- Immediate hiring
- Steady freelance job
- Profit sharing incentive
- Paid time off
- Holiday pay
- Annual Performance and Raise Evaluation
- Quarterly Perfect Attendance Incentive
- HMO
- BruntWork Loan Assistance
Please note that since this is a permanent work-from-home position and an “Independent Contractor” arrangement, the candidates must have their own computer and internet connection. They will handle their own benefits and taxes. The professional fees are on hourly rates and the rate depends on your performance in the application process.