Key skills
JavaScriptAIData LakeAgileStakeholder ManagementCommunicationCollaborationZero Trust
About this role
About Zscaler
Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.
Here, impact in your role matters more than title and trust is built on results. We say, impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership, and accountability.
We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges, and want to be part of the team that’s helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity.
About the Role
Zscaler is looking for a Senior LMS Administrator to join our Training Operations team. In this role, you will be the engine behind our learning management ecosystems, directly managing and optimizing both Skilljar and Cornerstone.
This isn’t just a maintenance role—you will actively own user access, course creation, content management, and complex system integrations, with a heavy emphasis on leveraging your deep Cornerstone implementation experience to build curriculums and events aligned with our rapid business growth.
Beyond core administration, you will serve as a technical anchor for our users—troubleshooting issues within team SLAs, building out robust operations documentation, and handling customer tickets. If you are ready to drive certification growth, streamline processes for new academies, and scale a world-class training platform, we want to talk to you.
What You’ll Do (Role Expectations)
- LMS Administration: Responsible for the comprehensive administration of the LMS, including managing user access, generating compliance reports, and supporting digital learning initiatives.
- Systems Administration: Oversees the health, security, and configuration of the company's internal servers and technical systems.
- Handle Customer Tickets: Manages the customer support queue by diagnosing technical issues, providing timely solutions, and escalating complex tickets as needed.
- Stakeholder Management: Acts as a primary liaison between technical teams and business stakeholders to ensure project requirements are clearly communicated and executed.
- Developing and Maintaining Operations Processes: Continuously evaluates operational workflows to develop, document, and maintain efficient, scalable processes.
Who You Are (Success Profile)
- You are customer-obsessed: You build deep empathy for both internal and external customers. You anchor your decisions in solving their real-world problems and champion their learning success from start to finish.
- You act like an owner: Your passion for the mission fuels your bias for action. You navigate seamlessly between high-level training strategies and hands-on system execution, operating with deep integrity.
- You are a problem-solver: You don't shy away from complex integration errors or system glitches. You are energized by finding sustainable solutions to hard problems because you know that’s where the biggest impact lies.
- You are a high-trust collaborator: You are ambitious for the team, not just yourself. You thrive in a culture of candor, giving and receiving feedback with clarity and respect to build fast trust.
- You are a continuous learner: You possess a true growth mindset. You actively seek out feedback and love keeping up with the latest in learning experience technology to become a stronger teammate.
What We’re Looking For (Minimum Qualifications)
- 5+ years of experience as an LMS Administrator with a heavy, verified focus on Cornerstone, alongside experience configuring a variety of other LMS platforms (such as Skilljar).
- Demonstrated experience with Cornerstone implementation, including building custom events and curriculums from the ground up.
- Strong problem-solving, multi-tasking, and troubleshooting capabilities with an uncompromising attention to detail.
- Exceptional written, verbal, and interpersonal communication skills, with a proven ability to align with stakeholders at all organizational levels.
- An autonomous, self-motivated work style—someone who is driven to provide both immediate tactical fixes and long-term strategic solutions.
What Will Make You Stand Out (Preferred Qualifications)
- Deep, hands-on Cornerstone Administration certification or advanced implementation expertise.
- LMS coding experience (HTML/CSS, JavaScript, or API integration work) to customize and elevate the learner user interface.
#LI-Hybrid
#LI-KM8
At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.
Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:
- Various health plans
- Time off plans for vacation and sick time
- Parental leave options
- Retirement options
- Education reimbursement
- In-office perks, and more!
Learn more about Zscaler's hybrid working model and benefits here.
By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.
Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.
Pay Transparency
Zscaler complies with all applicable federal, state, and local pay transparency rules.
Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.