Manager, HR Operations

Company Description

LinkedIn is the world's largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We're also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that's built on trust, care, inclusion, and fun – where everyone can succeed.

Join us to transform the way the world works.

Job Description

Location: Bangalore, India 

At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team. 

At LinkedIn, we believe exceptional employee experiences are built through exceptional operations. HR Operations is the engine that brings HR to life delivering seamless support across the moments that matter while continuously evolving how we work through technology, data, automation, and AI. 

We are looking for a people-first leader to join our Global HR Operations team as Manager, HR Operations – APAC. 

In this role, you will lead our APAC Tier 2 HR Operations team, supporting more than 2,000 employees across seven countries and partnering closely with HRBPs, Talent Acquisition, Talent Development, Payroll, Benefits, Legal, IT, Finance, and other cross-functional teams. You will ensure the delivery of high-quality, compliant, and scalable HR services while driving operational excellence and continuous improvement across the region. 

This is a high-impact leadership role that balances operational execution with strategic transformation. You will lead complex employee lifecycle operations, strengthen regional governance, optimize processes, and help shape the future of HR service delivery through automation, AI, and standardized global practices. 

The ideal candidate is an operations leader with a passion for building high-performing teams, simplifying complexity, and using data to drive better decisions. You thrive in fast-paced environments, bring a continuous improvement mindset, and are equally comfortable leading through ambiguity, influencing senior stakeholders, and rolling up your sleeves to solve operational challenges. 

Reporting to the Director of HR Operations, you will play a critical role in advancing our vision to transform HR Service Delivery at LinkedIn creating scalable, employee-centric experiences that enable our most important priority: our people. 

If you're excited by the opportunity to lead exceptional teams, modernize operations, and shape the future of HR through innovation and AI, we'd love to hear from you. 

Responsibilities include: 

Delivery  

• Lead a Tier 2 team focused on ensuring compliance, operational efficiency, excellent customer service and data reliability 
• Own, enhance, and manage a best-in-class team to deliver exceptional customer service  
• Direct, plan, and manage the team in accordance with HR Operations strategic direction 
• Ensure that the team deliver globally aligned HR services, procedures and processes that follow our SLA and considered value added, measurable, directly tied to business objectives and aimed at providing a great employee experience. 
• Drive high levels of client service and engagement with our employees and managers who rely on timely and accurate information, guidance, and issue resolution

Scale

• Ensure our operational processes balance flexibility and scalability, ensuring diverse users have the data, tools, and processes 
• Find practical opportunities to enhance the employee experience and optimize the ability to improve processes and make more informed decisions using all available tools and systems, with a data-driven approach. 
• Improve the assessment, delivery, and support of HR policies and processes that support current and future business needs. Investigate, fix, and resolve complex issues that arise regarding policies, processes, and practices   

Partnerships & Communications

• Partner with HR stakeholders and other partner teams (e.g., payroll, IT, Legal) on the creation and implementation of high quality, actionable processes and ensure operational readiness based on best practices 
• Partner with HR Ops Global Central Services team to ensure smooth transition and execution of Tier 1 tasks for APAC. 
• Ensures there is a positive internal and external working relationship within the team and with our employees and partners by frequently communicating and soliciting feedback with all involved parties and by measuring customer satisfaction 

Develop

• Build and develop a high-performing team, its culture, its ways of working and operations while mentoring and coaching your team members to their highest potential 

Qualifications

Basic qualifications:  

• 8+ years of experience in HR Operations or a similar function with background in process improvement and agile project management 
• 3+ years of management and leadership roles 

Preferred qualifications: 

• Experience working in a shared services environment with effective strategies to reinforce a shared services engagement model 
• Experience managing an organization supporting thousands of employees 
• Experience supporting employees within APAC 
• Experience building cross-functional partnerships and influencing stakeholders across the organization to act without having a direct reporting relationship 
• Leadership presence with strong collaboration skills; able to articulate a value proposition and secure buy-in and support from key stakeholders 
• A strong verbal and written communicator with exceptional emotional intelligence 
• Strong in analytics, critical thinking, and reasoned judgment 
• Ability to make sound decisions in a fast-paced, changing environment with limited data 
• Good knowledge of employment laws, regulations, market practices and general business environment 
• Mindset of continuous improvement, LEAN experience is an asset. 
• Innovative thinking and solution-oriented 
• Agility and flexibility in a fast-changing environment 
• Exceptional project management and organizational skills 
• Understanding of HRIS systems design, HR reporting, workflow, and auditing requirements (experience with Smart Recruiters, Workday & Service Now strongly preferred) 
• Ability to manage multiple critical priorities/projects without losing attention to detail or a positive attitude 
• Completely at ease in an ever changing fast paced ambiguous environment 
• Relentlessly devoted to the ‘employee experience’ in all things 

Suggested Skills

• HR Operations Leadership
• Process Excellence & Continuous Improvement
• Stakeholder Management
• Data & Analytics
• Team Leadership

Additional Information

India Disability Policy 

LinkedIn is an equal employment opportunity employer offering opportunities to all job seekers, including individuals with disabilities. For more information on our equal opportunity policy, please visit https://legal.linkedin.com/content/dam/legal/Policy_India_EqualOppPWD_9-12-2023.pdf

Global Data Privacy Notice and Compliance Posters for Job Candidates 

Please use this link to access documents that provide information about how LinkedIn handles the personal data of employees and job applicants, as well as the E-Verify Participation Notice and the Department of Justice Immigrant and Employee Rights Section Right to Work posters: https://www.linkedin.com/legal/candidate-portal.