Partner Contracts Systems & Operations Specialist

This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

Role Overview

We are seeking a highly motivated and detail-oriented Partner Contracts Systems & Operations Specialist to support and enhance our contract management capabilities within the Partner Contracts space. This role will serve as the Icertis System Administrator and process improvement driver, ensuring system stability, operational efficiency, and continuous improvement of workflows.

The role sits at the intersection of systems administration, operations, and project delivery, working closely with operational teams, IT, and project managers to ensure the Icertis platform effectively supports business needs.

Key Responsibilities

1. Icertis System Administration

Act as the primary administrator for the Icertis Contract Management system
Perform day-to-day system maintenance and configuration updates
Manage user access, roles, and permissions
Execute bulk updates and data maintenance activities
Ensure system performance, data integrity, and compliance with internal standards

2. Issue Management & Root Cause Analysis

Investigate and resolve system-related issues through structured root cause analysis
Act as the primary point of contact for escalations related to Icertis
Partner closely with IT teams to track, investigate, and resolve defects
Drive timely resolution of issues and communicate updates to stakeholders

3. Process Optimization & Automation

Identify opportunities to automate manual tasks and streamline workflows
Analyze bottlenecks in contract lifecycle processes and recommend improvements
Collaborate cross-functionally to design and implement scalable solutions
Contribute to enhancing end-to-end contract management processes

4. Testing & Deployment Support

Support system testing (UAT, regression, etc.) for enhancements and releases
Participate in Monthly/Minor Technical Patch (MTP) cycles and deployments
Validate system changes to ensure alignment with business requirements
Document test results and coordinate fixes where necessary

5. Operational Enablement & Training

Provide ongoing support to operational teams using Icertis
Develop and deliver training materials and sessions
Act as a subject matter expert (SME) for tool usage and process best practices
Promote adoption of system features and improved ways of working

6. Continuous Improvement & Stakeholder Collaboration

Proactively identify process and tool improvement opportunities
Engage with relevant teams (IT, Operations, Product Owners) to design solutions
Gather feedback from users to enhance system usability and effectiveness

7. Project Delivery

Work closely with Project Managers to support and lead initiatives
Manage assigned workstreams to ensure timely delivery of project milestones
Coordinate across stakeholders to ensure alignment and execution
Contribute to successful implementation of system and process enhancements

Required Qualifications

Experience with Icertis Contract Management (ICM) or similar CLM platforms
Strong understanding of contract lifecycle management processes
Proven experience in system administration or operations support roles
Experience in issue investigation, root cause analysis, and escalation management
Familiarity with testing methodologies (UAT, regression testing)
Strong stakeholder management and communication skills

Preferred Qualifications

Experience working in cross-functional or global environments
Exposure to process improvement methodologies (Lean, Six Sigma, or similar)
Understanding of automation tools or workflow technologies
Experience working with IT teams and Agile delivery models

Key Skills & Competencies

Analytical thinking and problem-solving
Attention to detail and process orientation
Stakeholder collaboration and influencing
Ability to manage multiple priorities and deadlines
Continuous improvement mindset
Strong communication and training skills

Additional Skills:

Accountability, Accountability, Active Learning, Active Listening, Bias, Business, Coaching, Creativity, Critical Thinking, Cross-Functional, Design Thinking, Empathy, Follow-Through, Group Problem Solving, Growth Mindset, Intellectual Curiosity (Inactive), Interprets Data, Long Term Planning, Managing Ambiguity, Operational Performance, Operations Processes, Personal Initiative, Process Changes, Process Improvements, Sales {+ 4 more}

What We Can Offer You:

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

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Job:

Sales Operations

Job Level:

Intermediate

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

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