Senior Manager - Location Monitoring

About the company

SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto 'Make Life Simple' inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone.

SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, colour, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work.

Join us to shape the future of digital payment in India and unlock your full potential.

What’s in it for YOU

1. SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees
2. Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees
3. Dynamic, Inclusive and Diverse team culture 
4. Gender Neutral Policy
5. Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits
6. Commitment to the overall development of an employee through comprehensive learning & development framework

Role Purpose 

Responsible for conducting Zonal monitoring audits across sales sites to identify & check the effectiveness of Process & Infosec controls.

Role Accountability 

1. Conduct Zonal monitoring audits for aligned geography and channel as per the Approved Audit plan
2. Conduct Zonal monitoring as per the guidelines defined in Audit Check List to ensure quality and comprehensiveness
3. Manage Audit conducted around areas such as Statutory & Regulatory Norms, (Shops & Establishment Act, Fire NOC, GST, Occupancy Certificate, PF, ESI Acts, etc), IT Security Aspects (USB Disablement, Bluetooth, Security Patches, Printer Access, Antivirus Update, Firewall etc) 
4. Prepare audit reports basis the compliance check at sites and discuss and seek approval for release
5. Prepare and publish a Monthly dashboard of compliance status with the Location Monitoring Lead and recommend corrective actions to Process owners for audit observations
6. Prepare and publish the Monthly dashboard for the Action completion status with the Location Monitoring Lead
7. Present periodic & timely updates with the Location Monitoring Lead on key metrics regarding process compliance
8. Ensure the functional processes are documented with the help of BPM Team and are signed off by stakeholders and functional process documents are updated to keep these relevant and recent at all times
9. Drive Continuous Process Improvement initiatives discussions with the Location Monitoring Lead and Stakeholders
10. Review of Rebuttal declaration from the Sales Team and Identify checkpoints needed to validate the Rebuttal
11. Collate inputs/evidence available with the ASM / Sales team to support the Rebuttals, conduct validations and share Validation results
12. Handle Queries from sales/stakeholders for validation rejection
13. Ensure process documentation and compliance adherence

Measures of Success 

1. Timely and Accurate Completion of audits as per defined plan
2. Quality of Audits completed 
3. Timely and accurate publishing of the Compliance status and action closure 
4. Timely and accurate publishing of MIS / Business dashboard 
5. Process Adherence as per MOU

Technical Skills / Experience / Certifications

1. Experience around Audit Process
2. Knowledge of Audit process around Field processes and centralized processes
3. Understanding of Credit Card Sales & Operations process and compliance requirements
4. Expertise in MS office tools
5. Experience in sales processes and in Field Audit related activities will be an advantage

Competencies critical to the role

1. Stakeholder management 
2. Process Orientation
3. Detail Orientation
4. Planning and Organizing

Qualification 

Graduate in any discipline

Preferred Industry

Credit card or from Banking Industry