Manager, Global Product Analytics and Data Science

Ticketmaster is the world’s largest ticket marketplace and a leader in live event ticketing products and services. They are seeking a Manager, Global Product Analytics and Data Science to deliver data-science driven analytical guidance that informs product development and optimizes fan experiences through collaboration across various teams.

Responsibilities:

• Collaborate with cross-functional teams to define and measure key product metrics aligned with business objectives
• Lead data science workstreams including predictive modeling, segmentation, and forecasting to drive product decisions and revenue impact
• Evaluate and prototype AI-powered analytical solutions that support forecasting, product optimization, and operational efficiency
• Utilize data analysis to uncover trends, patterns, and opportunities that influence product strategy and experience optimization
• Translate business requirements into scalable analytical solutions and measurement frameworks
• Develop dashboards and recurring analyses to monitor product performance and proactively surface opportunities for revenue and experience improvement
• Present findings and recommendations to technical and non-technical audiences in a clear and compelling manner
• Support data governance and ensure the accuracy, reliability, and consistency of analytics reporting
• Partner with Product, Design, Engineering, and Marketing teams to support roadmap prioritization and business planning

Requirements:

• Exceptional communication and storytelling skills with the ability to translate complex data science and analytical findings into clear, compelling narratives for senior executives
• Advanced proficiency in Python applied to statistical modeling, predictive analytics, segmentation, forecasting, and machine learning in a product or digital analytics context
• Hands-on experience with generative AI, LLM applications, and AI-enabled analytics workflows, with a track record of applying these to improve analytical outcomes
• Strong expertise in SQL and Google BigQuery
• Experience working with large-scale datasets and cloud-based platforms such as Databricks
• Hands-on experience with digital analytics platforms such as Adobe Analytics, Google Analytics, Contentsquare, Monetate, or Mixpanel
• Familiarity with A/B and multivariate experimentation frameworks
• Bachelor's degree in Analytics, Statistics, Economics, Computer Science, or equivalent practical experience
• Ability to partner with stakeholders to understand their use cases, develop analytical frameworks, and provide data-driven strategic business insights
• Ability to build rapport and trust with diverse team members and stakeholders
• Openness to diverse perspectives and ideas
• Ability to identify and focus on high-impact tasks and goals
• Strong organizational and time management skills with the ability to meet deadlines and commitments
• Flexibility to adjust to changing priorities and evolving business environments
• Resilience in the face of setbacks or obstacles
• Strong problem-solving mindset with intellectual curiosity and attention to detail
• Ability to work collaboratively and contribute positively within a team-oriented environment
• Demonstrates Ticketmaster values through reliability, teamwork, integrity, and belonging