DevOps Engineer
United States of America
Contract
1 hour ago
H1B Sponsor Likely
Key skills
Jira SaaS AdministrationJira Workflow DesignJira Security ManagementGitLab IntegrationServiceNow IntegrationOktaREST API IntegrationScripting - PythonScripting - PowerShellScripting - JavaScriptAgile Methodologies - ScrumAgile Methodologies - KanbanAgile Methodologies - SAFeDevSecOps PrinciplesAzure DevOps MigrationJavaScriptPythonPowerShellAnalyticsAzureAzure DevOpsREST APIGitLabSource ControlServiceNowSaaSJiraAgileScrumKanbanCI/CDProject ManagementMentoring
About this role
Creative Information Technology Inc (CITI) is an esteemed IT enterprise renowned for its exceptional customer service and innovation. The DevOps Engineer will serve as the technical owner of Jira SaaS in government cloud, responsible for administering, configuring, and integrating the application within the enterprise technology ecosystem.
Responsibilities:
- Administer, configure, and optimize Jira SaaS to meet enterprise project management and Agile delivery needs
- Design and maintain custom workflows, issue types, screens, fields, and automation rules aligned with organizational Agile frameworks and guidelines
- Manage user permissions, group roles, and security schemes to ensure governance and compliance
- Monitor Jira license utilization, user growth, and application usage to ensure efficient use of subscriptions
- Collaborate with procurement teams to support renewal, optimization, and budget decisions
- Design, implement, and maintain seamless integrations between Jira with other enterprise systems, such as GitLab (source control & CI/CD), and ServiceNow (ITSM), using Okta, REST APIs, webhooks, middleware, and scripting
- Automate data synchronization across platforms to support traceability from planning to release
- Troubleshoot and optimize integration pipelines to ensure performance, security, and scalability
- Partner with infrastructure and cybersecurity teams to align integrations with enterprise security and compliance standards
- Develop and maintain technical documentation, standards, and best practices
- Partner with the Agile Transformation Office to translate Agile practices into effective Jira configurations and usage patterns
- Provide technical guidance and mentoring to Scrum Masters, Product Owners, and teams on best-practice tool utilization
- Support reporting and analytics initiatives, ensuring reliable Agile metrics (velocity, burndown, cycle time, etc.)
- Support and enable teams transition from Azure DevOps Boards, Gitlab, Jira (hosted) to JIRA SaaS
Requirements:
- Bachelor's degree in computer science, Information Systems, or a related field (or equivalent experience)
- 3+ years of hands-on experience administering and/or engineering Jira (Self-hosting or SaaS)
- Proven, hands-on experience developing custom integrations with enterprise platforms, especially GitLab and ServiceNow
- Proficiency in scripting (Python, PowerShell, or JavaScript) and REST API integration
- Strong understanding of Agile methodologies (Scrum, Kanban, SAFe) and DevSecOps principles
- Experience in enterprise migrations from Azure DevOps or similar tools to Jira